Ugwa Racheal

UGWA CHISOM RACHEAL Personal Profile Statement I am a Customer Service Professional and Admin Manager with proficient knowledge and years of experience which I am excited to bring into your Noble Organization while building a Career where my skills and Competence together with the Organisation's values can be utilized to enable Humanity benefit from holistic Services. Education- Bachelor of Education in Chemistry (B.ED) University of Nigeria Nsukka 2022 LINKEDIN LEARNING Customer Support: Handling Abusive Customers 2022 LINKEDIN LEARNING Customer Support: Problem Solving and Troubleshooting 2022 LINKEDIN LEARNING Customer Support: Serving Customers through chat and texts SKILLUP LEARNING Introduction to Artificial intelligence. 2022 Work Experience 2018--2020 TCP Nigeria Limited, Onitsha - Post Held: Customer Support - Resolving customer queries - Recommending solutions and troubleshooting - Process customer accounts and file documents - Follow up too ensure resolution 2020--2022 Eddie Barzoon Int’l Ltd - Post Held: Admin Manager - oversee the administrative department - Review of reports and data interpretation. - Hire, train and monitor employees. - Organize and schedule meetings and other office tasks. PERSONAL AND JOB-RELATED ATTRIBUTES: Through my years of Trainings, I have acquired good qualities necessary for my professional and personal growth and I keep improving on these qualities as some of them do not have a ceiling as I also apply them in my Personal Dealings. •Team work: As a team member, I am able to positively influence beyond my area of responsibility to make the work and experience of my team better. I am a swift-smart worker who keeps a positive attitude towards work. •Excellent Communication to all levels with physical and mental alertness. •Computer Literate: Conversant with Microsoft office package (MS. Word, MS. Excel, Ms. power Point). •Highly organised with good time management. •Flexible and open to creative and innovative ways of providing services. •Strong interpersonal skills. •Result-oriented. •Respectful and diligent. HOBBIES AND INTERESTS • Reading • Surfing the Net • Adventure (Culinary skills) • Travelling LANGUAGES SPOKEN • • English: Fluently Igbo: Native. REFERENCES Available on Request.