Uguba Happiness Ijeoma

UGUBA HAPPINESS IJEOMA Experienced Executive Assistant | Digital Operations Specialist E - - Enugu, Nigeria SUMMARY STRENGTHS Bringing over 3 years of experience in critical support role, strong proficiency in Microsoft Excel and PowerPoint. Skilled in facilitating efficient operations within demanding environments, highly effective in maintaining executive schedules, arranging travel, and supplying efficient solutions to dynamic administrative challenges. Possessing a passion for workflow optimization, maintaining a high level of discretion and confidentiality, ready to leverage a strategic mindset in pursuit of global mission goals. 0 Exceptional Organizational Skills Leveraged these skills to manage a busy executive calendar and improve productivity by 45%  Strong Communication EXPERIENCE Executive Assistant to CEO Evah Solutions Ltd 2021 - 2024 Remote • Efficiently managed executive calendars using Google Calendar and Calendly, streamlining scheduling processes and contributing to a 45% boost in productivity through improved time management and meeting coordination. • Handled sensitive data of high-profile clients with utmost confidentiality, ensuring zero breaches and full compliance with company policies, safeguarding trust and integrity. • Proactively supported customers via Intercom and Freshdesk, while maintaining seamless communication across internal teams using Slack, Google Chat, Discord, and WhatsApp to ensure real-time collaboration and issue resolution. • Optimized email inbox management by organizing and decluttering accounts, unsubscribing from irrelevant newsletters, and streamlining message prioritization, resulting in a 25% increase in visibility and response rate to important emails. Administrative Assistant Rife Digital Technologies Demonstrated problemsolving through resolving administrative issues, improving department efficiency by 20% SKILLS Data Analysis Clerical Skills MS Office Suite Excel Trello Asana Executive Support Power point Communication Enugu, Nigeria Calendly Google Workspace Slack Inbox management Zapier Zoom Travel Arrangement GDPR CERTIFICATION In-Demand IT Training Skills (2025) LANGUAGES EDUCATION Higher National Diploma in Computer Science 2021 - 2023 Akanu Ibiam Federal Polytechnic, Unwana Ebonyi, Nigeria Akanu Ibiam Federal Polytechnic, Unwana & Problem Solving Abilities 2020 - 2021 • Successfully reduced travel expenses by 10% through the strategic implementation of Priceline’s ‘Bundle and Save’ feature, optimizing booking processes and enhancing cost-efficiency for team travel. • Managed accurate databases for 300+ corporate clients using HubSpot, Freshdesk, Zendesk, and Intercom to ensure organized and up-to-date records • Addressed and resolved administrative issues by communicating with stakeholders and recommending solutions, improving operational efficiency by 20% • Seamlessly automated workflow processes using Google and Airtable Forms to collect project feedback for reporting and analysis, while leveraging Zapier to configure intelligent actions and triggers across tasks, communication channels, and product workflows. National Diploma in Computer Science My clear, concise and very proactive communication skill has consistently led to productive team meetings and smooth office operation 2017 - 2019 Ebonyi, Nigeria English Native