Ugonna Osuchukwu

I am a Customer Support Manager with over three years of hands-on experience at Moniepoint Microfinance Bank, where I’ve developed strong expertise in delivering excellent customer service and leading high-performing support teams. Throughout my time at Moniepoint, I have effectively handled large volumes of customer inquiries across phone, chat, and email channels, ensuring quick resolutions and maintaining high satisfaction ratings.

In my role, I led efforts to streamline support processes, trained new team members, and introduced practical workflow improvements that increased our team’s efficiency by over 25%. I also worked closely with departments such as product, engineering, and compliance to escalate user feedback, resolve technical issues, and improve the overall customer experience.

And my approach to customer support is rooted in empathy, active listening, and accountability. I believe that strong customer service not only solves immediate problems but also builds long-term trust in the brand. I’m passionate about creating solutions that work for both the customer and the business.

Also I’m confident in using CRM tools, support ticketing systems, and data insights to monitor performance and make informed decisions. My experience has equipped me with the ability to remain calm under pressure, communicate clearly, and manage team responsibilities effectively.

I’m now seeking a new opportunity where I can apply my skills, contribute meaningfully to a growing team, and continue learning in a dynamic environment.