Ugonna Nkechi Maryann

I am a detail-oriented Intake Specialist with a strong foundation in Personal Injury Law, supporting both US and UK law firms remotely. I specialize in managing the first point of contact with prospective clients, ensuring a professional, empathetic, and efficient intake process.

With training in legal support and hands-on experience handling client communications, I am skilled at gathering critical case information, assessing claim viability, and ensuring accurate documentation for attorney review. I understand the importance of client experience in law firms and consistently deliver clear, compassionate, and structured interactions.

What I Do

• Handle inbound and outbound client calls with professionalism and empathy
• Conduct detailed client intakes for personal injury cases
• Gather and document facts related to accidents, injuries, and liability
• Input and manage data using case management systems like Filevine
• Schedule consultations and follow up with prospective clients
• Maintain confidentiality and compliance with legal standards
• Support attorneys by organizing and preparing intake summaries

Key Skills

• Client Intake & Case Screening
• Personal Injury Law Support
• Legal Documentation & Data Entry
• CRM & Case Management (Filevine)
• Communication Tools (RingCentral, Dialpad)
• Attention to Detail & Accuracy
• Customer Service & Client Relations

Tools & Systems

RingCentral

Dialpad

CRM & Legal Case Management Software

Why Work With Me

I bring a combination of legal knowledge, communication skills, and administrative efficiency. I am reliable, tech-savvy, and committed to helping law firms convert leads into retained clients while maintaining a high standard of professionalism.