Ugomma Agoha

Customer Service Professional with experience in Customer Support and IT Assistance. Proficient in CRM platforms including HubSpot, Freshdesk, Zendesk, Calendly and Intercom. Skilled in ticket management, workflow tracking, and delivering timely, efficient service solutions. Strong communicator with experience handling customer inquiries via phone, email, live chat, Zoom and Slack. Demonstrates excellent problem-solving abilities, conflict resolution skills, and a customer-focused mindset, consistently maintaining high service standards and improving customer satisfaction.