Ugochukwu Onyewuchi

I am an adept technical support specialist with four years of experience in customer care. Beyond acquiring technical support skills, customer service skills at several IT companies, I've refined my abilities in team training and implementing feedback processes that boosted service delivery by 20%. My background also includes a significant role in UI/UX design where I contributed to product development and user satisfaction.

My expertise encompasses resolving customer issues with a 95% satisfaction rate and mentoring new team members. I also excel in creating user-centric designs that simplify and enhance user interaction, maintaining a 95% satisfaction rate in deliverables.

This combination of technical support proficiency and user experience design makes me an ideal candidate for companies looking for a skilled specialist who can enhance their customer support and product usability through direct customer interaction and effective team leadership.