UGOCHUKWU CHRISTOPHER IGBOEGBUNA
Email:-LinkedIn
Mobile Number: -
PROFESSIONAL SUMMARY
A hardworking and conscientious virtual assistant/customer support agent with a solid understanding of customer service standards and a strong desire to go above and beyond for clients. Proficiency in handling inquiries, resolving issues, and ensuring client satisfaction through problem-solving and communication strategies, maximising efficiency and simplifying processes through the utilisation of diverse technologies and platforms. As a result, I have been able to win their trust and loyalty by offering exceptional customer support and virtual assistant services.
ACADEMIC HISTORY
National Diploma, Public Administration (Oct. 2014)
Dorben Polytechnic, Abuja.
Higher National Diploma, Business Administration and Management
(Oct. 2018)
Dorben Polytechnic, Abuja.
Postgraduate Diploma (PGD), Criminology and Security Studies (Jan. 2023)
National Open University of Nigeria (NOUN), Abuja.
Masters in International Relations and Diplomacy (Jan. 2024)
Nasarawa State University, Keffi.
LANGUAGE PROFICIENCY
IgboFluent
EnglishFluent
Hausa Fluent
COMPETENCIES AND PERSONAL SKILLLS
Building effective relationship skills, demonstrated in the ability to serve clients and colleagues;
Teamwork;
Result oriented;
Time management;
Problem-solving abilities;
Empathy and patience;
Excellent Communication skills (Written & Oral);
Negotiation;
Proficient in Google Suite & Microsoft 365;
Exceptional Organizational Skills; and
Efficient use of CRM tools
WORK EXPERIENCE
Department of State Services, Abuja. (5Th June, 2006-Till date)
Administrative Support: Email management such as classifying, answering, and scheduling emails to guarantee prompt correspondence.
scheduling appointments, gatherings, and events on a calendar and reminding. I also make reservations for lodging, rental vehicles, flights, and travel itineraries;
Task organisation: making lists, setting due dates with workflow tools such as Asana, Monday.com, Trello etc.;
Handling sensitive materials with utmost confidentiality;
Answering of incoming calls and logging same);
Note taking during seminars and conferences;
Acting as admin and support role to management staff;
PROFEESSIONAL TRAINING AND CERTIFICATIONS
E-Learning Course Climate Change, Peace and Security: Understanding Climate-Related Security Risks Through an Integrated
Nations Institute for Training and Research (UNITAR) (Aug 2023)
Competence Based Standard First Aid Course
Nigerian Redcross Society, Abuja (May 2022)
COMMUNITY OR VOLUNTEER WORK (Non-paid)
Nigerian Redcross Society, Abuja (May, 2022)
Social and health outreaches
Yearly donation
ACHIEVEMENT
Certificate of Appreciation by the National Blood Service Commission (NBSC) in recognition of service as a Voluntary Non-renumerated Blood Donor. (2023 World Blood Donor Day)
REFEREE
Mr. Kelechi Ekugo
Former Chief of Staff to the Honourable Minister of state,
Mines and Steel Development,
Federal Capital Territory,
Abuja-
