Ugochinyere Ndubueze

Customer Support & Virtual Operations Specialist with hands-on experience supporting startups, entrepreneurs, and growing businesses by keeping customer support and back-office operations organized, responsive, and stress-free.

I work at the intersection of customer support, CRM/helpdesk management, and administrative virtual assistance. Beyond responding to messages or completing tasks, I build the systems behind the scenes so nothing gets missed, workflows stay clear, and teams can scale with confidence.

Earlier in my career, I handled 150–250+ customer interactions weekly, resolving inquiries, complaints, and payment issues with a strong focus on first-contact resolution, de-escalation, and accuracy. This frontline experience shaped my customer-first, detail-driven, and process-oriented approach to support.

More recently, as a Research Assistant at a federal university in Brazil, I worked extensively with structured workflows, documentation, checklists, and reporting. I prepared summaries and presentations, maintained organized records, and identified patterns and inconsistencies skills directly transferable to support operations, quality assurance, SOP creation, and system optimization.

𝐖𝐡𝐚𝐭 𝐈 𝐃𝐨 𝐁𝐞𝐬𝐭

• Customer support via email, chat, and helpdesk platforms

• CRM and ticketing system setup, organization, and optimization

• Workflow automation, macros, and process improvement

• Inbox management, calendar scheduling, and follow-ups

• Documentation, SOPs, reporting, and data accuracy

• Reliable virtual and administrative support with discretion

𝐓𝐨𝐨𝐥𝐬 𝐈 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡

Zendesk, Freshdesk, HubSpot, Intercom, Gorgias, Zoho CRM, Gmail, Outlook, Google Workspace, Notion, Trello, ClickUp, Asana, Monday.com, Slack, Airtable, Excel

𝐇𝐨𝐰 𝐈 𝐖𝐨𝐫𝐤

Proactive, organized, and systems-focused. I anticipate needs, track details, and maintain workflows so nothing falls through the cracks—making life easier for customers and internal teams while freeing leaders to focus on growth.

📩 Open to remote roles, freelance projects, and long-term collaborations.

If you’re looking for someone who can support customers, manage systems, and bring clarity to daily operations, let’s connect.