Ugochi Stella Ukpebor

UKPEBOR UGOCHI STELLA Vitrual Assistant/Customer Support Reach out About Me Experienced Virtual Assistant and Customer Support Specialist with over 5 years of expertise in managing client communications, scheduling, email management, and delivering exceptional service. Proficient in tools like HubSpot, Zendesk, and CRM systems, I excel at streamlining operations and improving customer satisfaction. Dedicated to helping businesses grow by providing reliable, detail-oriented, and professional support tailored to their needs. 2024 Experience & Education IT TRAINING DIGITAL WINCH . Virtual Assisstant, Customer Support, Telemarketing, technical Support, Data Entry, AIrbnb, tech Sales, Lead |Generation/Cold Calling, Telehealth Project Management, Email Management/Email Marketing 2024 VIRTUAL ASSISSTANT ALX FELLOWSHIP Email Management, Google Workspace, Research/Data Entry, Communication, Calender Management, Project Management Travel arrangement, Expense tracking, , Meeting Scheduling 2024 CUSTOMER SUCCESS CUSTOMERSUCCESSU Customer Success, Customer Support, SLA, CRM, Complaint Resolution 2024 DIPLOMA IN ADMINISTRATIVE MANAGEMNENT UDEMY Administrative Support, Office Management, Task Proiriotization, Time Management TOOLS And technologies LANGUAGES American English (Native) CRM Platforms: HubSpot, Go-high level, Intercom, Zendesk, Freshdesk Communication: Slack, Terms, Zoom Discord SLA Monitoring: ServiceNow, Freshservice, CRM Productivity: Dropbox, Google Workspace PM tools: Trello, Asana, Monday.com Integration: Zapier Ticketing Systems: Jira, Zoho Desk Data Analytics: Microsoft Excel, Power BI, Tableau WORK SAMPLS: Virtual Assistant/Customer Support Email Management An email management plan for the client, prioritizing important messages and reducing Travel Arranfement A tailored travel plan for the client, covering destinations, accommodations, activities, Project Management I established a Project. plan for Balancee on their New Mobaile App Launch Calender Management client calender Management and appoinment Scheduling Data Entry/Research Data research/ Data Entry on Public Parket within US to plan for target market for his new product Minutes of Meeting Miunutes of Meeting developed tfor all fund rainsing activity by clients Expense Tracking Work sample of expenses for clients on Administrative operations Workflow Automation Automation Set up for email blast for a new property deal for a client Enqiry Management Worksample for client management in Go high level CRM Platform CRM Integration Work sample showing CRM integration for clients, i integrated his GMail, facebook and stripe to the Go high level CRM platform Ticket management Work sample showing responding to ticket raised by a customer on hubspot and ensuring to close out within SLA. Appointment Setting Appointing setting on hubspot for new lead to follow up and ensure conversion to satisfied customer Invoice creation Sample of invoice created on hubspot for clients to track paym,ents Recommendations "I am glad to have worked with Stella over the years. She is very intelligent and kind, and She can balance multiple responsibilities at once. Any organization would be lucky to have Her." Mr. Nelson DEPARTMENT HEAD I’m glad to have worked with Stella over the years. She is highly intelligent, adaptable, and always brings a positive attitude to her work. Her ability to manage various tasks efficiently and her strong communication skills would be an asset to any team. Mrs. Ogocukwu SUPERVISOR APPRECIATION THANK YOU FOR VISITING MY PORTFOLIO