Ugochi Stella Ukpebor

⭐️ 5+ years of experience as a Customer Service & Tech Specialist, Live Support Representative, and Automation Expert helping businesses deliver seamless customer experiences, streamline operations, and boost client satisfaction.

I know why you’re here.

You’re looking for a Customer Service Professional, Live Chat & Email Support Specialist, CRM & Ticketing System Manager, or Workflow Automation Expert who can reduce response times, improve customer retention, and take the pressure off your operations team.

How close am I?

With over 5 years of experience working across industries, I’ve helped businesses resolve customer inquiries faster, automate repetitive tasks, manage CRM systems, and deliver high-quality support via live chat, email, and phone. I don’t just handle customer support—I help you create a customer-first strategy that builds loyalty and trust.

I specialize in:

Customer Support & Live Assistance – Delivering real-time support through email, chat, and phone with professionalism, empathy, and a solution-driven mindset.

CRM & Ticketing System Management – Using platforms like Zendesk, HubSpot, Freshdesk, Intercom, and Help Scout to manage customer inquiries, monitor metrics, and keep workflows organized.

Order Processing & Returns Coordination – Handling order fulfillment, refunds, replacements, and client updates with accuracy and efficiency.

Automation & Workflow Optimization – Implementing automation tools (Zapier, ClickUp, Airtable, Make.com, ChatBot, Trello) to save time, reduce errors, and streamline customer service processes.

Administrative & Virtual Assistance – Supporting busy teams with calendar management, appointment scheduling, professional email drafting, and project tracking.

Customer Experience Strategy – Improving response times, reducing ticket backlogs, and increasing satisfaction scores with a tailored approach.

Here’s what I bring to the table:

• Customer Support (Email, Phone, Live Chat)
• Technical Support & Trouble Shooting
• CRM Administration & Database Management
• Complaint Handling & Issue Resolution
• Workflow & Chatbot Automation
• Professional Communication & Customer Retention
• Order Management & Refund Coordination
• Team Collaboration & Cross-Department Support

Tools I’m proficient with:

Zendesk | HubSpot | Freshdesk | Intercom | Help Scout | Slack | Google Suite | Microsoft Office | Asana | Trello | Monday.com | ClickUp | Zapier | Make.Com | Airtable | LiveChat etc.

💬 Client Feedback:

"Stella is one of the best customer service representatives I have ever worked with. She is professional, quick, and always puts customers first. She made a huge impact on our customer satisfaction scores." – Efe

"Stella is an exceptional problem-solver. She handled our customer support with grace and efficiency, reducing ticket backlog and improving response times. Highly recommended!" – David

Whether you need short-term, long-term, or project-based support, I’m ready to help you optimize your customer service and operations.

I’m currently open to new opportunities and fully equipped to help you create a customer support system that’s faster, smarter, and more effective.

Send me a direct message here on Upwork, click “Invite to Job,” or “Hire Me Now” to get started.

Let’s transform your customer experience!