Ugo Chukwunonye Prince

UGO CHUKWUNONYE PRINCE- -| Eneka, Port Harcourt Nigeria AREAS OF EXPERTISE Corporate communication Planning & implementing Organizing & prioritizing PROFILE SUMMARY Experienced Funds Transfer Officer and Cash & Tellering Officer with 7 years experience in the financial services industry, showcasing expertise in customer relationship management, and processing financial transactions with precision and professionalism. Adept at resolving account discrepancies and complaints, and maintaining a 95% customer satisfaction rate. Proactively promotes bank products, achieving a 20% increase in cross-selling. Highly skilled in verifying and reconciling cash drawers, reducing discrepancies by 30%. Collaborative team player, capable of streamlining workflow and delivering efficient customer service. Emotional intelligence Complaints handling Customer service E-transaction Cash handling Customer service, data entry, computer operations, effective scheduling, typing, phone handling, recordkeeping and documentation skills. ♦ Customer engagement Report handling Creative thinking skills and ability to demonstrate enthusiasm and a driving passion for delivering excellent service and consistently exceed expectations. ♦ Records management Banking industry Excellent communication, active listening, leadership, problem-solving, analytical, teamwork, organizational and time management skills. ♦ Financial operations Customer fulfillment Ability to handle transactions, resolve issues, promote bank services, and contribute to the overall success of the team. ♦ Conflict resolution Computer operations CORE SKILLS AND COMPETENCIES ♦ Account discrepancies Bank tellering Cross-selling Tech-savvy: BPM_processmaker, Asana, Oracle Flexcube, Ms Word, Teams, Excel, PowerPoint, Outlook, CRM software, email software etc. Data entry Research WORK EXPERIENCE TELLER Fidelity Bank. ♦ |FEB 2018 — Till Date| Assists an average of 50+ customers daily with processing various transactions, including deposits, withdrawals, and payments, ensuring minimal wait times and maintaining a high level of customer satisfaction. ♦ Resolves an average of 15 account discrepancies and customer complaints per week, effectively investigating and rectifying issues to ensure accurate account information and mitigate potential problems, resulting in a 95% customer satisfaction rate. ♦ ♦ ♦ TECHNICAL SKILLS MS Office Suite (Word, Excel, PowerPoint) Proactively informs customers about bank products and services, leading to a 20% increase in BPM_processmaker cross-selling of additional financial products, contributing to the bank's revenue growth and broadening customers' financial portfolios. Oracle Flexcube Consistently verifies and reconciles balances for individual cash drawers, identifying and CRM software rectifying errors, and reducing discrepancies by 30%, ensuring accurate financial reporting and compliance. Google suite Collaborates with fellow banking staff, assisting and supporting their tasks, contributing to a streamlined workflow and efficient customer service delivery across the branch. FUNDS TRANSFER OFFICER Fidelity Bank, Port Harcourt. |FEB 2017 — JAN 2018| Zoom software Emailing Asana Slack ♦ Efficiently facilitated MoneyGram, Western Union, and RIA transactions, processing an average LANGUAGE of 50 transactions per day, contributing to increased revenue for the company. ♦ Accurately processed salary schedules for private companies and Okpor Local Government Area, ensuring error-free and timely disbursement of salaries to over 1,500 employees, resulting in enhanced client satisfaction. ♦ Successfully facilitated interbank money transfers, processing up to ₦5 million daily, demonstrating proficiency in managing large-scale financial transactions securely and efficiently. ♦ Managed Remita transactions for individual, education, and tax remittances, handling an average of 30 transactions daily, ensuring the seamless flow of funds for various purposes. ♦ Expertly facilitated Etranzact Processor transactions, processing up to ₦1 million daily, while maintaining strict financial controls and ensuring the security of transactions for clients. CASH & TELLERING OFFICER Fidelity Bank, Port Harcourt. ♦ |NOV 2015 — FEB 2017| Achieved a 100% success rate in completing cash payments and withdrawal transactions within the company's prescribed turnaround time, ensuring prompt and efficient financial operations. ♦ Implemented stringent verification processes, resulting in a 99% verification accuracy rate for genuine and authorized cheque leaflets before payments, preventing fraudulent transactions. ♦ Facilitated seamless payment transactions for a staff population of over 1,500 within Okpor Local Government Area, ensuring timely and error-free salary disbursements. ♦ Acted as the ATM custodian, responding to over 100 customer inquiries and complaints monthly, maintaining smooth ATM operations, and enhancing customer satisfaction. ♦ Successfully maintained daily ATM cash balancing, preventing discrepancies and ensuring the availability of funds for customers, contributing to a 100% compliance rate with ATM cash management standards. EDUCATIONAL BACKGROUND BACHELOR OF SCIENCE (BSc), ACCOUNTING Ignatius Ajuru University Of Education. |2021| HIGHER NATIONAL DIPLOMA (HND), ACCOUNTING Covenant Polytechnic Aba, Abia State. |2014| NATIONAL DIPLOMA (ND), ACCOUNTING Covenant Polytechnic Aba, Abia State. |2012| TRAINING/CERTIFICATION HEALTH SAFETY ENVIRONMENT (HSE 1&2) — Effective Consult Services ADVANCED DIPLOMA IN COMPUTER OPERATIONS — Esteem Creative Concept CERTIFICATE OF NATIONAL SERVICE — NYSC CUSTOMER RELATIONSHIP MANAGEMENT — Fidelity Bank Training Centre CASH AND TELLERING — Fidelity Bank Training Centre |2013| |2012| |2019| |2018| |2016| English Igbo