Ufuoma Uvomata

UVOMATA, UFUOMA TITILAYO Personal Statement Friendly and empathetic creative seeking an entry-level administrative position. Gained experience in marketing and customer service over the course of 6 years. Adept to maintaining hospitable environments while delivering a pleasant customer experience. Motivated be the best representation of the company on and off working hours. Professional Experience 2019, March – 2020, February Christ High School (NYSC) Oluyole, Ibadan, Oyo state. Geography/ Home Economics Teacher At Christ High School, I prepare lesson plans for each week which I use to deliver lessons. I conduct practical sessions when needed to ensure the students get the most out of the class. 2018, December – 2019, - MarchFOCUS NIGERIA Ikeja, Lagos, Nigeria Customer Service Representative At FOCUS NIGERIA, I function as a Customer Service Representative, and a few of my daily tasks include: Maintaining a pleasant, empathetic and professional attitude towards customers Listening and assisting to resolve customer complaints Honoring company loyalty programs and forwarding all customer feedback to the manager Supporting new clients through the onboarding process Providing vital business information to online customers 2018, December – 2019, MarchDailyposts.co.uk Lagos, Nigeria Content Writer I provide exciting content for readers of Daily Posts on a variety of themes, including lifestyle, health and career development, driving readership numbers and by extension, revenues. 2018, March – SeptemberMEYER PLC Ikeja, Lagos, Nigeria Receptionist My role at Meyer Plc was structured to provide an ambient, welcoming reception for clients visiting the corporate office. In the course of my work, I obtained highest customer satisfaction scores of 100% in the month of April 2018 and identified a marketing gap facilitated the use of Social media marketing to drive an uptick in sales. A few of my key responsibilities were to: Politely welcome customers and show them to their seats Offer and serve refreshments to clients in the waiting area Present color charts and assist clients to make informed design decisions based on taste, available inventory, and company promotions. Support the client onboarding process by assisting uneducated clients to fill out forms and explaining printed materials Support the sales and finance functions by directing orders and payments to sales and finance personnel respectively. Create a feedback loop for the company on customer orders and deliveries 2017, Jan. – Nov. | DevCenter, Lagos, Nigeria | Content Writer & Digital Marketing Intern 2016, Aug. – Oct. | Design for Love Concepts, Lagos, Nigeria| Customer Service / Social media Intern 2015, Jun. – Aug. | Fyne Homes, Lagos, Nigeria| Customer Service Intern 2014, Jun. – Aug. | Fyne Homes, Lagos, Nigeria| Customer Service Intern Educational History 2012, August - 2018, JuneB.A., (Hons.) Geography UNIVERSITY OF GHANA, Accra, Ghana 2006, September - 2012, JulyWest African Senior Secondary Certificate (WASSCE) IGBINEDION EDUCATION CENTRE, Benin City, Edo State, Nigeria Trainings & Other Education Fundamentals of Digital Marketing and Social Media Marketing | DevCenter | 2017, Aug. – 2017, Oct. Key Skills Customer Support | Digital Marketing | Creative writing | MS Office | Organization | Customer Attraction & Retention | Negotiation and Conflict Resolution | Accounting | First Aid & CPR | Volunteering & Distinctions Overall Best Candidate, Accountings Technicians Scheme, West Africa First Aider/First Responder, Nigerian Red Cross