Uduak Mbaba

RESUME Mbaba, Uduak |-| - | Summary Proactive Virtual Assistant with over three years of experience in operational support, IT technical assistance, and project management. Experienced with leveraging technology to optimize workflows, enhance collaboration, and deliver exceptional results in remote environments. Skilled in communication, problem-solving, and process improvement, with proficiency in tools like Microsoft Office Suite, Google Workspace, Trello, and Slack. Core Competencies • • • • • Virtual Assistance & Remote Operations IT Tech Support & Troubleshooting Project Management & Coordination Workflow Automation & Process Optimization Team Mentorship & Training • • Communication & Multi-Time Zone Collaboration Digital Tools & Technology Proficiency Professional Experience Virtual IT Tech Assistant SKEP Foundation — Feb. 2022 – Oct. 2022 • Streamlined IT operations by maintaining software and hardware inventory and resolving technical issues remotely. • • Developed user-friendly guides for IT systems, improving team digital competency and reducing learning curves. Introduced workflow automation tools, cutting administrative workload by 30%. Virtual Mentor SKEP Foundation — Jan. 2023 – Dec. 2023 • • • Mentored 50+ students in online courses, providing support in academic planning, career development, and time management. Boosted student engagement by 20% through interactive virtual study groups and tailored support sessions. Provided actionable feedback that contributed to a 15% improvement in academic performance across mentees. Virtual Assistant to Operations Manager RBDC, Idaho USA — Jan. 2024 – July 2024 • • • Managed daily operations remotely, including calendar management, correspondence, and preparation of detailed reports. Designed reusable templates for emails and reports, saving over 10 hours monthly for the manager. Coordinated virtual meetings across multiple time zones, ensuring smooth communication and collaboration. Remote Project Manager RBDC, Idaho USA — Sept. 2024 – Dec. 2024 • • • Led a 5-member remote team to deliver three major projects on time and within budget. Implemented project management tools like Trello and Toggl Track, increasing task visibility and accountability by 40%. Prepared and maintained project documentation to align deliverables with organizational goals and client expectations. Education • • • Associate Degree (AAS) in Information Technology — Ensign College -) Bachelor of Applied Science in Information Technology — Ensign College (In Progress,-) Bachelor of Education (B.Ed.) in Computer Science — University of Uyo -) Certifications • • • • Querying Microsoft SQL Server 2019 Learning Power BI Desktop TestOut Certified PC Pro TestOut Certified Client Pro Technical Skills • • • • Tools: Microsoft Office Suite, Google Workspace, Trello, Toggl Track, Zoom, Slack IT Support: System troubleshooting, workflow automation, cloud solutions (AWS, Azure) Data Tools: Power BI, Excel for analysis and visualization Communication: Virtual team collaboration and cross-functional coordination Achievements • • • Recognized for outstanding mentorship at SKEP Foundation, fostering an inclusive and supportive learning environment. Delivered a 30% improvement in operational efficiency as a Virtual Assistant through process automation. Successfully led multiple remote projects to completion ahead of schedule as a Project Manager. References Available upon request.