Uduak Joseph John

Virtual Customer Service Representative Name: Uduak Joseph John Country: Nigeria Email:-Mobile Number: - Professional Summary: Dedicated and highly motivated remote customer service professional with proven skills in managing client inquiries, troubleshooting, and delivering exceptional support via chat, email, and social media platforms. Adept at using CRM systems and remote collaboration tools to provide seamless service. Reliable, proactive, and committed to exceeding client expectations in virtual work environments. Core Skills:-. Virtual Customer Support (Live Chat, Email, Social Media) Problem Solving & Conflict Resolution Remote Communication & Time Management CRM & Helpdesk Tools (Hubstaff, Zendesk, Freshdesk) Microsoft Office & Google Workspace Proficiency Strong Written & Verbal Communication Attention to Detail & Professionalism Multitasking & Adaptability in Fast-Paced Environments Professional Experience: Remote Customer Support Representative | Freelance / Virtual | (08/2024) Respond promptly and professionally to client inquiries via email, live chat, and social media. Troubleshoot issues and provide solutions to ensure customer satisfaction. Maintain accurate records of interactions in CRM systems. Collaborate with remote teams to improve workflows and service quality. Virtual Assistant / Freelance Remote Support | [Trusty Oak] – (02/2023) Managed client communications, scheduling, and administrative tasks efficiently. Delivered timely responses to inquiries, ensuring positive client experiences. Handled data entry, report preparation, and general administrative support. Education: 1. University: BSC | Uniiversity Of Uyo | 2024 2. Secondary School: O Level | Fulga International College | 2020 3. Nursery School: Hillside International Schools | 2014 Certifications: 1. Customer Service Excellence (Online Certification) 2. Digital Skills / Remote Work Training Additional Information: Comfortable working flexible hours in remote setups. - Quick learner with a proactive approach to problem-solving. Strong interpersonal skills with the ability to handle challenging situations professionally.