UDUAK GREGORY BASSEY
Email:-Phone number:-
Linkedin:https://www.linkedin.com/in/uduak-bassey-
Education
Anglia Ruskin University, Cambridge
Cambridge, United Kingdom
Bachelor of Arts in Business Management
•
Second Class Honours
Jan.2013-Feb.2016.
Professional Experience
SURPLUS FUND (REMOTE)
Cold Caller
•
Jan. 2024-April 2024
Converted over 35% of leads to clients by effectively using Twilio for cold outreach,
building trust in surplus fund services.
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Increased appointment bookings by 25% through persuasive communication and
clear explanation of claim procedures for unclaimed property fund recovery.
•
Responded promptly to client queries, resolving objections and building rapport to
support trust and transparency throughout the claims process.
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Recorded all client interactions in the internal CRM system, maintaining up-to-date
contact information, call outcomes, and next steps.
ANGEL STYLE WORLD TRAVELS AND TOURS LTD
Customer Service Manager/ Personal Assistant
•
Feb. 2023-Oct.2023
Improved customer retention by 40% through timely resolution of complaints
and enhanced service strategies tailored to frequent traveler concerns.
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Reduced ticketing and scheduling errors by 30% through the introduction of
standardized processes and clearer communication guidelines for team members.
•
•
Managed travel inquiries, bookings, and client feedback using email and phone
support channels, ensuring a seamless customer journey experience.
Assisted the Managing Director with daily scheduling, document preparation,
and follow-ups on business and client-related meetings and appointments
IROKO PARTNERS LIMITED
Customer Care Agent/ Telesales Marketer
•
March 2018-Oct.2020
Achieved 120% of monthly sales targets for streaming subscription packages through
consistent follow-ups and persuasive call handling.
•
Boosted customer renewal rate by 30% by offering tailored subscription plans and
resolving technical issues promptly during service calls.
•
Handled a high volume of inbound and outbound calls daily, addressing inquiries and
converting leads into paying subscribers.
•
Provided support for subscription payments, account access, and content usage,
ensuring a positive user experience.
Skills
Soft Skills Communication, Target Achievement, Team work , Easily Adaptable,
Creativity, Critical thinking, Emotional Intelligence, Collaboration, Problem
Solving, Analytical Skills, Inquisitiveness and Negotiation, Enthusiasm,
Leadership.
Hard Skills Calendar and Email Management, Data Entry and Data Base Management,
Appointment Scheduling, CRM tools, Compliant Resolutions, Lead Generation
and Conversion, Zoom, Slack, Trello, Microsoft office suite( Word, Excel,
PowerPoint, Google work space (Docs, Sheets, Slides), Basic Canva design.
Languages
English and Ibibio
Certifications
Alison
– Diploma in Customer Service
June 2025
Great Learning Academy
– Digital Marketing
Nov.2024
Digital Witch
– Virtual Assistant/ Tech.
Jan.2024
Leadership Experience
•
Secretary Anglia Ruskin University, Nigeria Student Association (ARUNSA)
2015
Awards and Achievements
•
Entrepreneur of the year 2017 in Odogbolu, Ogun State Batch B Corp Member
2017
Volunteer Activities
Virtual Assistant - Digital Witch
Referees
Available on Request.
2024
