Uduak Eno

With a strong background in customer support across e-commerce, finance, and healthcare, I have developed the skills to resolve diverse customer needs with empathy, professionalism, and efficiency. In my previous roles as a remote customer service representative at Binance Holding Limited and a customer experience associate at Mosatex Enterprise, I successfully managed inquiries, live chat interactions, and escalations for global clients while ensuring timely and accurate resolutions. My ability to adapt to different industries and communication styles has enabled me to consistently enhance customer satisfaction and strengthen client relationships.

In this role, I will approach problem-solving by actively listening, identifying root causes, and applying both product knowledge and creative solutions to resolve issues promptly. I am proficient in customer support tools such as Zendesk, Gorgias, Salesforce, and live chat platforms, and I am eager to expand my skills with Kustomer. For collaboration and workflow management, I rely on Google Workspace, Slack, and Trello to ensure efficiency and organization while meeting service-level agreements. I am confident that my technical expertise, strong communication skills, and passion for delivering excellent customer experiences will allow me to make a valuable contribution .