UDUAK EKANG
Address:
Nigeria
Phone:
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Email:
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Portfolio:
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SUMMARY
Experienced and results-driven Virtual Assistant with 5+ years of supporting busy
professionals and organizations through streamlined, customer-focused administrative
services. Proficient in email marketing, copywriting, sales development, and project
management with a proven record of handling complex tasks with confidentiality and
efficiency. Skilled in leveraging tools like Microsoft Office, Google Workspace, various CRM
platforms, and project management tools such as Trello, Hubstaff, and Asana.
Adept at utilizing AI to enhance productivity and manage communications, scheduling,
travel coordination, and high-priority tasks within tight deadlines. Committed to delivering
high-quality support that optimizes productivity and supports smooth operations. Fluent in
English, offering flexible and reliable service tailored to meet diverse client needs.
WORK EXPERIENCE
Executive Assistant
MySource Digital Marketing Agency
Aug. 2024 - Jan. 2025
Efficiently managed executive calendars by coordinating meetings, prioritizing
schedules, and resolving conflicts for seamless scheduling.
Managed and organized email inboxes by sorting messages and ensuring prompt
attention to sensitive and high-priority communications.
Coordinated meetings by preparing agendas, minutes, and sharing materials in advance
for productive sessions.
Crafted targeted email campaigns to engage subscribers and convert leads, while
developing automated workflows to nurture leads and sustain customer engagement.
Research, create, and publish engaging blog content aligned with business goals and
audience interests.
Accurately entered and maintained data in company databases, managing documents
for easy retrieval and ensuring confidentiality and data integrity.
Prepared and distributed onboarding materials, and facilitated orientation sessions.
Administrative Associate
AKCOE || EOCKA, LLC, Illinois, United States
Apr. 2024 - June 2024
Managed clients information using Zoho CRM, ensuring high levels of data accuracy
and confidentiality.
Prepared, compiled and distributed Company documents and reports for management
review, ensuring correctness and compliance with Company standards.
Coordinated meetings, appointments, reminders and follow-ups with Calendly and
Google Calendar, reducing scheduling conflicts by 20%, no shows by 30% with an
average on-time attendance of 95%.
Assisted with financial tasks such as expense reports, invoicing, and payroll audits.
Conducted comprehensive research to support business initiatives, meet project
deadlines and exceed clients expectations.
Executive Assistant
423 Advertising, Tennessee, United States
Jun. 2023 - Aug. 2023
Maintained records of customer interactions and transactions, updating accounts and
maintaining accurate data on Monday.com and Gohighlevel CRM.
Implemented automation tools to streamline operations, manage time and prioritize
tasks improving the CEO’s productivity by 15%.
Designed an average of 12 effective presentations on Canva and assisted in customer
outreach campaigns using Mailchimp with a 10% increase in Click-Through-Rate.
Conducted market research and competitive analysis that contributed to strategic
decision-making.
Customer Service Specialist
WOW Finishings, Uyo, Nigeria
Feb. 2020 - Dec. 2022
Communicated with customers to provide information, offer support and resolve issues
through email, phone, and live chat with an average Turn-Around-Time of 3 minutes.
Provided technical support, assisted customers with troubleshooting and resolved
issues related to products or services.
Processed orders and transactions, assisted customers with placing orders, and
handled returns, exchanges, and refunds.
Documented customer interactions and transactions, recorded details of inquiries,
complaints, and actions taken.
Conducted follow-up communications to ensure customer issues were resolved and
gathered feedback to improve service quality leading to a 25% growth in customer
satisfaction.
Managed 3 social media platforms, creating ads and engaging content to build brand
awareness and grow brand media visibility.
Personal Banker | Customer Service Rep.
Stanbic IBTC Bank, Calabar, Nigeria
Jun. 2018 - Jan. 2020
Engaged with customers through phone, email and chat, responded to inquiries,
investigated and resolved complaints promptly and efficiently, escalating major issues
where necessary.
Maintained a thorough understanding of products and services offered, provided
accurate information and support to customers.
Utilized 100% product knowledge, made recommendations tailored to customers
needs, thus solving their problems.
Collected and analyzed customer feedback to identify trends and areas for
improvement.
Worked closely with sales department to ensure a seamless customer experience,
leading to an 18% growth in Net Promoter Score.
Assisted in training new customer service representatives and shared best practices
with the team.
Administrative Assistant
Centurion Security Systems and Services, Calabar, Nigeria
Feb. 2017 - Apr. 2018
Implemented and managed Trello and Slack for streamlined communication, task
prioritization, and monitoring, improving project on-time delivery by 10%.
Developed and maintained a document management system using spreadsheets to
efficiently track and organize customer and staff data.
Managed daily administrative tasks including answering over 60 calls per day,
screening and sorting emails and other correspondences to ensure timely and
appropriate responses.
Maintained office supplies inventory, anticipated needed supplies, and placed orders.
Customer Service Representative
Diamond Bank PLC, Calabar, Nigeria
Dec. 2013 - May 2016
Assisted customers in a friendly and professional manner, addressing their inquiries
and needs.
Accurately and efficiently processed banking transactions, closed sales, updated
account information, and resolved any account-related issues.
Responded to an average of 400 tickets daily, provided detailed information about
bank products and services, identifying opportunities to cross-sell and refer
customers to appropriate solution.
Maintained accurate and up-to-date records of customer interactions and
transactions in the CRM, ensuring compliance with bank policies and regulatory
requirements.
Collaborated with other bank staff to ensure a seamless customer service experience
and support branch operations.
EDUCATION
Bachelor of Science in Computer Science | Mathematiocs and
Statistics
Aug 2006 - Dec 2010
University of Calabar
Major in Computer Science.
Thesis on "Electronic Records and Document Management System”.
ADDITIONAL INFORMATION
Technical Skills
Customer Relationship Management Tools: Gohighlevel, Hubspot, Zendesk, Zoho.
Communication Tools: Slack, Teams, Zoom, Meet, Nextiva, Outlook, Gmail.
Data Entry and Document Management Tools: Microsoft Office Suite, Google Workspace.
Project Management Tools: Asana, Monday.com, Notion, Hubstaff, Todoist, Trello.
Survey and Feedback Tools: Responsesuite, Typeform, Zoho.
Digital Marketing and E-commerce Tools: Buffer, Mailchimp, Meta, Shopify, Getresponse,
Sendiio.
Scheduling Tools: Calendly, Acuity, Google Calendar.
Professional Skills
Communication: Excellent verbal and written communication, active listening skills.
Copywriting Skills: persuasive and engaging copy that speaks to the heart and converts.
Problem Solving: Analytical thinking, creative problem solving, dispute resolution.
Customer-Focus: Empathy, patience, customer-centricity.
Time Management: Multitasking, task prioritization.
Interpersonal Skills: Building rapport, collaboration and teamwork.
Adaptability: Flexible in responding to diverse customers’ needs.
Attention to Detail: Accuracy in data entry and documentation.
Product Knowledge: Comprehensive understanding of Company’s products and
services.
Organizational Skills: Efficient record keeping.
Languages: Native English.
Certifications: Google Digital Marketing and E-commerce Certificate.
Awards/Activities: Volunteer Program-Live coach.
Hobby: Cooking.
