Udosen Elizabeth Noah

UDOSEN ELIZABETH NOAH Virtual Sales Specialist & Customer Service Agent - - Port Harcourt, Nigeria www.linkedin.com/in/udosen-elizabeth-noah SUMMARY A highly resourceful and proactive virtual Assistant with extensive experience in administrative support, customer service and sales. Recognized for innovative problem-solving and process optimization, ensuring seamless remote operations and improved workflow efficiency. Proficient in leveraging digital tools and platforms to deliver high-quality work under tight deadlines. Adept at managing inbound and outbound calls, resolving inquiries promptly, handling conflict resolution, and enhancing customer satisfaction and retention. LANGUAGE: KEY SKILLS • Critical, Analytical and Problem-Solving skills • Communication skills • High level of self-motivation, Creative and Dynamic • Planning and Coordination • Multi-tasking, Time Management, and Prioritization Skills • Organizational Skills • Strong Empathy and Active Listening Skills • Strong attention to detail • English (Fluent) WORK EXPERIENCE Customer Sales Representative | Klantroef, Mumbai, Maharashtra, India | Jan 2024 - Till Date | Remote • Conducted 50-80 cold calls daily, as well as emails and direct messages (DMs), to generate leads and drive sales. • Successfully set appointments with potential clients, ensuring a steady pipeline for the sales team. • Utilized GoHighLevel CRM to track leads, manage client interactions, and optimize follow-up strategies. • Performed market research and competitive analysis, identifying trends and opportunities to enhance sales strategies. • Compiled detailed reports and sales performance analyses, offering insights to improve conversion rates and client engagement. Sales Representative | ABIED Books Hub, Port Harcourt, Nigeria | Aug 2022 - Dec 2023 | Remote • Successfully registered 35 schools with ABIED Books Hub, securing 26 active buyers and 9 schools hosting book fair displays, increasing brand visibility. • Conducted 20-30 cold calls daily, engaging potential clients, promoting products, and securing partnerships. • Secured 4 book distributor deals, expanding the company's market reach and improving product availability. • Developed strong customer relationships, providing tailored book recommendations and ensuring client satisfaction. • Strategized and implemented sales techniques that significantly boosted revenue and increased market penetration. Customer Service Assistant | Enzo Digital World, Port Harcourt, Nigeria | Feb 2020 - Aug 2022 | Remote • Managed course enrollments by assisting students with registration, tracking progress, and ensuring successful course completions. • Provided customer support via 30-50 inbound and outbound calls daily, resolving inquiries, troubleshooting issues, and offering learning assistance. • Monitored student engagement and provided guidance to address learning difficulties, improving retention and satisfaction rates. • Organized training sessions, workshops, and webinars, handling logistics, scheduling, and coordination to ensure seamless execution. • Developed and distributed training materials, enhancing participant engagement and comprehension. Customer Sales Representative | A-Z Investment, Port Harcourt Nigeria | July 2017 - Jan 2020 | Onsite • Engaged customers proactively, utilizing effective sales techniques to upsell books and complementary gifts, increasing overall sales revenue. • Maintained visually appealing store displays, organized shelves, and monitored inventory to ensure products were well-stocked and attractively presented, enhancing the shopping experience. • Kept accurate sales records and provided management with insights on customer preferences and best-selling items, aiding in strategic decision-making. • Handled customer inquiries and complaints professionally, ensuring high levels of customer satisfaction and repeat business. • Processed transactions efficiently, maintaining accurate cash handling and point-of-sale (POS) operations. Administrative Assistant | Anthonio Engineering, Nigeria, Port Harcourt | Dec 2015 – June 2017 | Onsite • I developed an Automated Invoice Template embedded with Advanced EXCEL Functions and Formulas for a more efficient, accurate calculation of the monthly invoice of 24 DUPLEX and 18 CARBON STEEL WELDERS using the Time Sheet sent by TOTAL E&P. This saved time compared to the manual calculator formerly used by the Finance Person. • Planning and tracking project progress, such as the SPDC, TOTAL, and NIPEX Inspection, that led to Company Certification by timely organizing all document requirements. • Managed company profile compilation for job bids and contracts and updated the website with relevant achievements. CERTIFICATIONS • • • • • • • • • • ALX VA Program Certificate (ALX Africa) – 2025 Customer Support Specialist (Acce10x) – 2025 Sales Representative Tech (Acce10x) - 2025 Introduction to Customer Service, CVC HEALTH (Coursera) - 2023 Call Center Customer Service, CVC Health (Coursera) - 2023 Excel Fundamentals - Formulas for Finance, Corporate Finance Institute CFI - 2023 Fundamentals of Data Analysis in Excel, Corporate Finance Institute CFI - 2023 Thinking Like an Analyst, Maven Analytics – 2023 Introduction to Data Analysis, IBM (Coursera) - 2023 Diploma in Computer Applications (Niger Delta Computer Literacy Project) - 2007 EDUCATION Akanu Ibiam Federal Polytechnic, Nigeria. National Diploma in Computer Science – Dec 2015 HOBBIES • • • • Reading, Writing, Learning Networking and Public Speaking Styling, Craft and DIYs Research and Discovery REFERENCES • References available upon request. TECHNICAL SKILLS • Communication: Slack/Zoom/GoogleMeet/Skype/Loom • Email Management/Scheduling Gmail/ MS outlook / Google Calenda /Calendly • Project Management: Trello/Asana/ClickUp • Document Management: Google Drive/OneDrive Microsoft Office 365/Google Workspace • CRM/ Dialer Zendesk, GoHighLevel, HubSpot/Chase Dialer • Expense Tracking: Expensify/Quickbooks • Travel Booking/Itinerary: Google Travel/Expedia/GSlide/Tripit • Transcription Tool: Otter.ai • Design/Video Editing tool: Canva/ Capcut/ Inshot/KinMaster