Udoka Vivian

Are slow responses costing you customers and revenue?

I help businesses turn frustrated users into loyal fans with fast, friendly, and empathetic customer support.

I’m a Customer Support Specialist with over 3 years of experience in Email and Live Chat Support. Whether you're a growing eCommerce brand, SaaS platform, or service-based business, I act as an extension of your team, resolving issues quickly and delighting customers every step of the way.

✅ Fast, Friendly, Professional – Every message reflects your brand's tone and builds trust.

✅ Problem Solver – I don’t just reply; I resolve.

✅ Tools I Use – Zendesk, Gorgias, Freshdesk, Intercom, HubSpot, Tidio, Crisp, and I adapt to new tools quickly.

✅ Results-Focused – Reduced negative reviews, boosted retention, and improved CSAT by up to 30% in past roles.

Let's work together to give your customers the 5-star experience they deserve.

Ready to make your customers feel like kings?

Send me a message today, let's get started!