Udoh Peace

UDOH PEACE INIOBONG Nationality: Nigerian | Email:-| Phone Number: - | Web: https://www.linkedin.com/in/peace-udoh | Address: 100263, Lagos, Nigeria PROFESSIONAL SUMMARY I have 8+ cognate experience as a finance and customer service professional across ICT, banking and maritime industry with a strong background in financial management and customer service. Skilled in utilizing various accounting software and digital tools to streamline processes and ensure accuracy. Proven ability to collaborate effectively with cross-functional teams and provide exceptional customer support. Committed to maintaining high ethical standards and delivering financial excellence. TECHNICAL SKILLS        Data Entry File Management Budgeting Bank Reconciliation Vendor Management Bookkeeping Zoho Workplace       CRM Software Quickbooks Desktop Pro Microsoft Dynamics AX Microsoft Office 365 Google Suite (Gmail, Google Drive, Google Doc, Sheet, Slide, Form) Payroll Management SOFT SKILLS     Attention to details Organizational skils Multi-tasking Communication     Teamwork Problem Solving Customer-centric Analytical thinking WORK EXPERIENCE  Account Receivable and Payable Officer | March 2021 to Present Tedxpeal Marine Services Limited | Lagos, Nigeria        Invoicing and processing Monitoring, recording and processing payments Collections Customer/vendor/bank reconciliation Dispute resolution Credit assessment Reporting       Book Keeping Collaborating with other departments Vendor Management Cash Flow Management Payroll Budgeting  Remittance of PAYE, PENSION, VAT, WHT Key Achievements  Successfully reduced accounts receivable aging by implementing proactive collection strategies and improving payment processes. Assisted in the implementation of a new accounting software system, ensuring a  smooth transition and increased efficiency in financial processes.  Account Manager (Customer Support) | May 2017 to January 2021 Worked with different teams – Outbound, Inbound and Social Media Ecobank Nigeria Ltd | Lagos, Nigeria    Customer retention via customer relationship management technique Product/service knowledge Upselling and cross-selling    Complaint resolution Collaborated with branches and other departments Quality assessment Key Achievements  Played a key role in onboarding customers onto digital banking platforms, increasing onboarding rates. Actively promoted and cross-sold the bank's products and services, resulting in  increased revenue and customer engagement.  Sales and Revenue Manager | January 2021 to May 2021 Liberty Tourism Limited | Lagos, Nigeria     Sales Appointment setting Team management Cross selling and Up-selling    Telephone handling & chats Customer relations management Deal closing Key Achievements Developed and executed targeted marketing campaigns to generate leads and drive  sales, resulting in increased brand visibility and customer engagement.  Account Executive - Account Payables and Receivables | March 2015 to July 2016 Technology Distributions Limited | Lagos, Nigeria      Client invoicing Vendor invoice processing Monitoring, recording and processing payments Customer/vendor/bankreconciliation Dispute resolution      Reporting Book Keeping Remittance of PAYE & PENSION Collaborated with other departments Collections EDUCATION UNIVERSITY OF CALABAR | Calabar Banking and Finance , Bachelor January 2009 to April 2013 ACCOUNTING HUB ACADEMY Data Entry Academy September 2023 https://credential.certifyme.online/verify/267d6cec8552 INSTITUTE OF CHARTERED ACCOUNTANTS OF NIGERIA (ICAN)- In View