Udeme Odungide

UDEME ODUNGIDE Lagos, Nigeria •- SUMMARY Customer-focused Customer Service Representative with proven experience handling customer inquiries, resolving complaints, and delivering positive service experiences. Strong verbal and written communication skills, active listening abilities, and a calm, professional approach to problem-solving. Adept at supporting customers across different channels while maintaining accuracy and empathy. CORE SKILLS TECHNICAL SKILLS Customer Support & Complaint Resolution Call, Chat & Email Handling Record Keeping & Documentation Administrative & Virtual Assistant Support CRM & Customer Service Fundamentals SOFT SKILLS Clear Verbal & Written Communication Active Listening Empathy & Patience Time Management Problem Solving Attention to Detail WORK EXPERIENCE Customer Service Representative - Inels Emporium Mall 2023 - 2025 Explained information and procedures clearly to clients. Managed correspondence and scheduling with attention to detail. Strengthened professional English communication and documentation skills. Paralegal (Communication & Administrative Support) Felix Etto & Associates 2022 - 2023 Communicated clearly with customers daily, improving understanding and satisfaction. Responded to inquiries and resolved issues using simple and effective language. Practiced active listening and empathy, skills essential for online teaching. Built confidence in one-on-one communication. EDUCATION NATIONAL DIPLOMA IN ELECTRICAL ELECTRONICS ENGINEERING Federal Polytechnic Nekede, and Technology CERTIFICATION AND TRAINING Virtual Assistant Certification – Alison (2025) Virtual Assistant Program – ALX Africa (2024) Dec 2019 - March 2022