Udeh Chibundum

CHIBUNDUM CHIOMA UDEH Anambra, Nigeria |-,- |- Professional Summary Customer Service and Administrative professional bringing over 3 years of experience in customer service delivery, resolving problems and improving customer satisfaction while recognizing and promoting business values, with proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skills and Competencies                Administrative Support Customer Service Virtual Assistance Effective Communication Sales and Marketing Strategy Interpersonal Skills Result Oriented Responsive and Resourceful Time Management Team Work Multitasking Customer Relationship Management Microsoft & Google Suite Proficiency Attention to Detail Answering Product Question              Email, Call and Phone Support Problem Solving CRM Software Verbal and Written Communication Telemarketing Lead Generation Research& Proofreading Proofreading Appointment Setting Collaboration Data Entry Active Listening Skill Ticketing System Work History ADMINISTRATIVE ASSISTANT & TELEMARKETER 10/2021 to 12/2021 Delegation of German Industry and Commerce in Nigeria (AHK Nigeria), Abuja, Nigeria  Provided administrative support to competence centers by managing schedules, setting appointment, contact lists, calendar management, handling emails, and providing occasional customer support.  Uploaded files for executive use on Microsoft Suite and Share Point.  Managed inbound requests from partners and sponsors via phone and email in a prompt and professional manner.  Responded to inbound calls, cold calling, follow-up calls and emails.  Contributed to sales increase by making up to 50 outbound cold calls in a day.  Assisted in research, data entry (Word and Excel), proofreading, editing and lead generation.  Assisted in organizing B2B meetings for the Digital Delegation Trip 2021.  Designed brochures and flyers for both speakers and participants for conferences, webinars and seminars using Canva. CUSTOMER SERVICE & SALES REPRESENTATIVE P-Mentor Solutions Limited, Awka, Nigeria        Provided accurate information about promotions, customer programs and products, helping drive high customer retention. Supported customers via phone, chat and email. Kept records of customer interactions and transaction details of inquires, comments and complaints. Reduced customers complaints by 40% through escalated grievance resolution procedure. Contributed to a sales increase in 2019 by improving lead generation and sales tracking methods. Provided feedback to customers and the outside sales team to ensure accurate and timely communication of key information. Updated customer data using Microsoft CRM. VIRTUAL ASSISTANCE Noble Enterprise, Awka, Nigeria     07/2019 to 06/2021 01/2018 to 01/2019 Organized and managed team tasks using Trello and Asana. Updated spreadsheets and creates presentations to support executives and boost team productivity. Responded to emails and other correspondence to facilitate communication and enhance business process. Provided administrative support to executives by managing schedules, calendar management, booking appointment and handling emails. Education Bachelor’s Degree: Library and Information Science - BLIS Nnamdi Azikiwe University, Awka 2018 to 2022 Professional Training & Certifications  Customer Service Fundamentals Coursera  Technical Support Fundamentals Coursera  Customer Service: Problem Solving and Troubleshooting LinkedIn Learning  Customer Service: Serving Customers Through Chat and Text LinkedIn Learning  Inbound Sales HubSpot Academy  Customer Engagement Specialist IBM Volunteer Experience Rotaract Club - Welfare Service Director 2021 to 2022 Coordinated over 150 club members to ensure community services are met and updated records to the executives. Executed a committee of 5 to help observe and reach out to community members. Maintained harmonious relationships and overall well-being of club members. Interest  Photography  Information Technology  IT Support