Udeh Chibundum

WORK PORTFOLIO by CHIBUNDUM chioma UDEH creative portfolio HI, THERE! IT'S MY PORTFOLIO SHOWCASE ✌ TABLE OF CONTENT about me work experience creative portfolio vision / mission skills educational background contact ADMINISTRATIVE ASSISTANT || Blis. Library and information science QUICK SUMMARY Chibundum is a dedicated administrative professional with innovative ideas and a unique approach to tasks. She has over 3 years of experience supporting top executives with project support, research, email, itinerary management, and administrative tasks. Managed complex calendars, and facilitated communication. Tasked with saving time for all top-level executives. She also got solid understanding of administrative principles and techniques. She pays great attention to detail and has a talent for managing administerial roles. She is an enthusiastic team player who is committed to delivering top results on time and within the budget. She has a passion for keeping clients satisfied with each project. Got a job? Let's work together! VISION To assist high-level executives within a company by maintaining a smooth office flow and performing administrative tasks making executive's life easier and achieving work-life balance using the soaringeagle technique. MISSION I strive to help businesses stay organized and on track toward specific success metrics. To assist top executives as needs arise. To improve skills, and talents and make the most of the responsibilities and tasks assigned. SKILLS Virtual Assistance Customer Support Calendar Management Appointment Setting Email Management Telemarketing Lead Generation Research VIRTUAL ASSISTANCE work experience I aid in resolving problems and improving customer satisfaction while recognizing and promoting business values, with proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I make use of CRM tools such as Zendesk, HubSpot, Trello, and intercom among many others in organizing workflows, answering customers' questions quickly and effectively, resolving issues with empathy and care, and documenting pain points to share with internal teams. Customer support work experience To set an appointment, I use calendar management tools like Calendly and Doodle to schedule appointments and manage executives' calendars by ascertaining whether potential clients might be interested in the products and services and then scheduling a time for the Sales Representatives to meet with each client. Scheduling meetings and follow-up emails. Reviewing the calendar at the start of every and reviewing it daily. Calendar managemenT Appointment setting work experience I help to generate quality leads that turn into active customers for companies using different lead generation tools. Maintaining detailed records of outbound and inbound calls as well as follow-up information and outcomes. Accurately document prospect's personal information including phone number, address, and other information. Asking relevant leading questions to understand the prospects' needs and recommend the best product or service for their purposes. Following a prepared sales script to provide accurate information about a product's price, features, and benefits. Intercepting and responding to customer complaints or concerns with products and seeking to resolve the problem while adhering to companies' policies. telemarketing lead generation work experience I assist in decluttering executive's inboxes and getting rid of unimportant emails, organizing mails into folders, creating filters, replying to and following up on email communications, setting up auto-responders, and organizing email contacts. email management creative portfolio EDUCATION BACKGROUND I possess a bachelor's degree with a major in Library and Information Science where I studied the 2022 basics of information technology, applying theory and technology to the creation, selection, nnamdi university azikiwe, AWKA organization, management, preservation, B.LIS - LIBRARY AND INFORMATION SCIENCE dissemination, and utilization of collections of 2018 - 2022 information in all formats. creative portfolio let's work together! - - linkedin.com/in/chibundum-udeh