UDEAGHA CHIDERA LESLY
Customer Service Representative
CONTACT
--Lagos, Nigeria.
www.linkedin.com/in/udeaghachidera
PROFILE SUMMARY
Top-Tier Customer service representative with knowledge of service
delivery and proven multitasking abilities. Committed to professionally
meeting customers needs to increase customer loyalty, profitability and
improve business results. Committed to solving issues quickly to deliver
a high level of service in every interaction and give customers a top
notch experience.
EDUCATION
WORK EXPERIENCE
2017 - 2021
MOUNTAIN TOP UNIVERSITY
Hugo Tech
Customer Service Representative
• Bsc. Biochemistry
2023
COURSERA
• Project Management
SKILLS
• Customer service
• CRM
• Excel
• Problem-solving
• Data entry
• Active Listening
• Empathy
LANGUAGES
• English
• Igbo
2023 - 2024
Answered customer's questions regarding products,
services, and company policies through phone calls,
emails, live chat, and social media.
Provided clear and accurate information to customers.
Worked towards resolutions that leave customers
satisfied. Used resourceful information to find creative
solutions to problems.
Maintained detailed records of customer interactions.
Followed company policies and procedures to ensure
consistent and professional customer service.
Contributed to a positive customer experience by
being empathetic, patient, and helpful, Thereby
maintaining a high CSAT and NPS score.
CVS Health
2021 - 2022
Customer Service Representative
Performed review of customer claim history to ensure
accurate tracking of benefit maximums and/or
coinsurance/deductible.
Performed financial data maintenance as necessary.
Explained member's rights and responsibilities in
accordance with contract.
Processed payments and ensured transactions run
smoothly.
Contributed to a positive customer experience by
being empathetic, patient, and helpful.
