Ucheoma Okoroigwe

OKOROIGWE UCHEOMA FAVOUR Lagos State, Nigeria --Linkedin: click here SUMMARY Detail-oriented and highly organized Data Entry Specialist and Customer Service Support professional with over 4years of experience in virtual environments. Skilled in accurately managing large volumes of data, maintaining confidentiality, and ensuring data integrity. Proficient in CRM systems, Microsoft Office Suite, Google Workspace, and various data management tools. Strong communication skills with a proven ability to deliver exceptional customer service, resolve inquiries efficiently, and support operational goals remotely. Adept at multitasking, meeting tight deadlines, and working independently in fast-paced virtual teams. EDUCATION Abia State University- Uturu, Abia State Bsc, Industrial Chemistry. WORK EXPERIENCE Data Entry specialist (Remote) 2025 Lexor Law Associate. Sura office complex, Lagos Island Lagos State. September 2008-January 2012 January 2023- January ●​ Inputting client information, case details, legal documents, billing data, and court dates into the firm’s case management software. ●​ Maintained and updated electronic databases to ensure all information is accurate and current. ●​ Handled sensitive client and case information with strict adherence to confidentiality rules and regulations. ●​ Communicated with attorneys, paralegals, and administrative staff remotely to clarify data-related issues or gather missing information. ●​ Participated in virtual team meetings when required. ●​ Entering attorneys’ billable hours and expense reports into time-tracking systems. ●​ Using law firm-specific tools like Clio, PracticePanther, MyCase, or general ones like Excel, SharePoint, or Google Workspace. Customer Service Representative January 2018-December 2022 Victory Empowerment Centre (Micro finance institute) Gbagada Lagos State. ●​ Assisted customers with loan applications, account opening, and repayment schedules. ●​ Responded to inquiries via phone, email, and in person, ensuring prompt resolution of issues. ●​ Educated clients on financial services, savings plans, and repayment options. ●​ Maintained accurate records of customer interactions and transactions. ●​ Collaborated with the credit and operations teams to ensure smooth customer experiences. Quality Control Assistant (I.T) June 2010-June 2011 Constant Quality Water Factory- Uratta Road, Owerri Imo State ●​ Ensured compliance with regulatory standards by performing routine quality tests on water samples. ●​ Identified and resolved production issues, leading to a 15% reduction in product defects. ●​ Conducted staff training on quality control protocols, enhancing team competency and adherence to best practices. CERTIFICATIONS Professional diploma in CRM platforms Management April 2024 (UDEMY online course) Diploma in customer service (UDEMY & Alison online course) On-demand IT skills (DIGITAL WITCH IT SUPPORT) 2023 ●​ Digital IT Support: Focuses on foundational tech support knowledge, including: Basic Computer and Networking Skills. Operating systems (Windows, macOS, Linux basics) Hardware/software troubleshooting. Internet and network connectivity issues. ●​ Software Tools Office suites (e.g., Microsoft Office, Google Workspace) ●​ Ticketing systems (e.g., Zendesk, Freshdesk) ●​ Cybersecurity Basics: Password management, secure browsing ●​ Customer Service and Communication: Handling tech queries in person, over the phone, or via chat/email ●​ General Virtual Assistant Skills: Covers the skills needed to support businesses remotely: Administrative Support. Calendar and email management. Data entry and record keeping. ●​ Communication Tools: Zoom, Slack, Microsoft Teams ●​ Productivity Tools: Trello, Asana, Notion, Google Drive. ●​ Social Media Management April 2024 November Creating posts, scheduling content, analytics. ●​ E-commerce Support: Shopify, WooCommerce, basic customer support. ●​ Soft Skills Training: Time management, problem-solving, professionalism. General Virtual Assistant Course (ALX) September-November 2024 Video Editing & Graphics design using canva(Udemy online course) March 2025 Social media management(In view) KEY SKILLS ●​ Administrative Skills. ●​ Communication skills. ●​ Technical skills ●​ Soft skills ●​ Organisational skills. INTERESTS Research Making Continuous Learning PROJECT National Youth Service Corps (NYSC) Community Secondary School, Unyeada Adoni Rivers State Problem Solving February 2014 - February 2015