Uchenna Samuel Enechaziam

ENECHAZIAM, SAMUEL UCHENNA -,-, https://www.linkedin.com/in/uchenna-enechaziam-923b0986/ OBJECTIVE: An incumbent student of International Master of Business Administration with Professional Practice, experienced Customer Service professional with a demonstrated history of works in banking, telecommunications and power distribution industries. Skilled in Strategic Planning, Customer Engagement, Marketing, Community Service, and Youth Mentoring. My professional aims include developing world class excellence in customer relationship management towards business sustenance and growth as well as excellence in international business management in the light of international marketing and service operations management. EDUCATION IMBA with Professional Practice University of Wolverhampton.In view BSc (Hons)Banking and Finance. University of Benin. 2011 2.2 NECO (Senior School Cert)Community High School, Onipe. 2004 FSLC St. Williams Catholic Primary School I, Oke – Ado, Ibadan. 1999 PROFESSIONAL QUALIFICATION IBM Customer Engagement Specialist Professional Certificate2019 Project Management Professional (Certification Preparatory Course)2013 Chartered Insurance Institute of Nigeria (Certified Insurance Agent)2016 EMPLOYMENTS Unique Team Building – RemotePresent Administrative Operations Officer: Managing the administrative operations of the organisation. Keeping documented records or the business process while raising memos and setting up meetings as necessary for the organisation. Swapabee Limited, United Kingdom 2021 Communication Officer: Related with customers, clients, partners as well as prospective stakeholders in representation of the organization through emails, telephone and in person. Ibadan Electricity Distribution Company 2019 – 2021 Call Centre Officer: built Customer Engagement and listening skills with resilience while treating customers’ requests and complaints to manage customer relationship, retention and loyalty through calls aided by CRM computer application. Spectranet Nigeria Limited 2018 – 2019. Call Centre Executive: developed patience and emotional intelligence in managing customers’ pain points while attending to customers’ requests and queries to sustain brand loyalty through mails and calls strongly supported by the use of CRM computer application and Microsoft Word, Excel and Power point. Dealer Help Desk Team lead: Got better at process design skills as well as team management while coordinating the activities of the team serving as support for the Dealers. Technical Help Desk Officer: Got better at learning on the Job while exhibiting knowledge acquired overtime in treating customers technical complaint. ISON BPO International Limited 2015 – 2018. Customer Care Representative for MTN; Perfected the management of bulk complaints with attention to details while attending to customers’ requests and queries to sustain brand loyalty with the aid of CRM, AGILITY and CLM customer management tools as well as Microsoft Word, Excel and Power point. Sterling Bank Plc 2014 – 2015 Direct Sales Executive: improved on direct sales skills while expanding customer base and driving deposits to maintain the bank’s operations. Minutes taking during weekly meetings and periodic performance review. Timely management of meeting resolutions towards timely implementation. Maintaining records of staff performance and rating for management decisions. Managed tasks and record keeping with proficient use of Microsoft Word, Excel and Power point. Ministry of Women Affairs and Social Development, Abia State (NYSC) 2013 – 2014 Finance Department; demonstrated the knowledge of accounting and book keeping while preparing and maintaining financial records. INTERESTS Reading: in recent time, I have been reading more about customer service excellence and international business management in post covid era. Playing Musical Instruments: This has helped me to stay self-motivated and maintain a good social and interpersonal relationship with people from diverse backgrounds. REFERENCE Available on request.