Uchenna Michael Maduka

With over five years of experience in sales and customer support, I've developed a strong background in Telesales, lead generation, telemarketing, and customer success. My expertise lies in driving sales, enhancing customer satisfaction, and implementing successful CRM strategies. I'm adept at leveraging consultative selling techniques, data analysis, and customer insights to achieve organizational goals.

In my previous roles, I've managed high-volume campaigns, handled over 400 outbound calls daily, and achieved a 95% customer satisfaction rate. I've also improved health coverage for disabled American citizens by pre-qualifying them for Social Security Disability Insurance (SSDI). Additionally, I've stayed updated on new products, leading to increased customer retention, and collaborated with team leads to refine call scripts and messaging.

As an Academic Advisor at uLesson Education Technology, I utilized Zoho CRM and 3CX Dialer to ensure an exceptional learning experience for 3,000 students. I improved customer satisfaction metrics with a CSAT of 83% and an NPS of 57%, increased upsell and renewal rates by 37%, and acquired and converted over 300 referrals through targeted lead research.

As a Telesales Representative at uLesson Education Technology, I successfully engaged with 500 customers weekly, driving sales conversions to meet a 10% weekly quota. I managed student accounts, leveraged consultative selling techniques, and surpassed revenue targets by over 15%.

In my previous role at MTN Mobile Telecommunication Service, Nigeria, I responded to an average of 100 inbound customer calls daily, achieving a 95% first-call resolution rate and a customer satisfaction score of 92%. I managed chat support, resolved customer inquiries, and utilized Zendesk CRM software to document customer interactions.

Throughout my career, I've developed strong skills in sales pipeline management, lead generation, consultative selling, customer service, CRM proficiency, lead management, customer success, and sales analysis. I'm confident in my ability to leverage my skills and experience to drive sales, enhance customer satisfaction, and achieve organizational goals.