Uchenna Jewel Onyeneke | Freelancer Resume

UCHENNA JEWEL ONYENEKE, BSc. 📞 📧 Okota, Lagos-,-- Professional Profile Versatile Digital Services Expert & Virtual Assistant with over 6 years of experience supporting businesses, entrepreneurs, and organizations in streamlining operations, enhancing online visibility, and delivering exceptional customer experiences. Specialized in customer support, digital content creation, graphics design, video editing, and administrative assistance. Skilled in using tools like CRM systems, Canva, CapCut, Google Workspace, Microsoft Office, and Trello to provide efficient, high-quality solutions. Combining a customer-first mindset, strong communication skills, and problem-solving abilities, I help clients save time, stay organized, and achieve business growth through reliable and result-driven virtual support. Key Skills Digital Marketing Strategy Customer Relationship Management Strategic Planning Collaboration & Teamwork Social Media Management Effective Communication Sales Management Organizational Skills Problem Solving & Analysis Business Development Report Writing Customer Emotional Intelligence Team Leadership Technical Support Project Management Microsoft Office Proficiency Work Experience Digital Marketer (Remote) Doxie Food Bank | Oct 2021 – 2005 ● Develop and implement digital marketing strategies to increase brand awareness and customer engagement. ● Manage social media accounts, create content, and monitor performance. ● Run targeted online advertising campaigns to drive traffic and conversions. ● Analyze digital metrics and prepare reports for campaign optimization. ● Collaborate with sales to align marketing with business goals. ● Provide customer support via digital platforms. Project Assistant / Volunteer Npower - Nasims | Sep 2020 – 2021 ● Monitored extracurricular activities to foster student engagement. ● Applied diverse teaching methods for effective learning delivery. Customer Service Representative / Telemarketer MTN Nigeria | Cnssl Contact Centre | Ison BPO | Sep 2014 – Jan 2020 ● Handled customer inquiries and ensured swift issue resolution. ● Upsold new products while maintaining customer satisfaction. ● Delivered empathetic and professional support. Customer Care Agent Electronic Test Company | Jan 2014 – Jul 2014 ● Conducted outbound sales calls with prepared scripts. ● Managed customer objections and maintained accurate databases. Instructor Willow Hall School | Kiddies Haven School | Mar 2011 – Jan 2014 ● Designed engaging lesson plans tailored to student needs. ● Maintained effective communication with students and parents. Registration Officer I (Ad-hoc Staff) INEC, Kwara State | Jan 2011 – Mar 2011 ● Supervised registration team to ensure a fair and accurate process. National Volunteer Worker NYSC | Notre Dame Girls’ School | Mar 2010 – Jan 2011 ● Planned lessons, evaluated student performance, and coordinated activities. Production Assistant Federal Radio Corporation of Nigeria (FRCN) | Sep 2007 – Sep 2008 ● Assisted with story development, research, and production tasks. Education BSc. Mass Communication University of Lagos Training & Certifications ● Nigeria Institute of Management (NIM) Course Certificate ● MTN Customer Care Training | Online Customer Support & Virtual Assistance ● Shokopet Multimedia School (Photography & Videography) ● TEFL 140-hour Certificate (Teaching English as a Foreign Language) ● Global Institute of IT: Cybersecurity Master Certificate ● Great Learning: Customer Management, Social Media Management, UI/UX, Video Marketing, Google Analytics, Data Analytics, Design Thinking ● Google Data Analytics Certification ● Virtual Assistant Certificate – ALX Professional Membership ● Nigeria Institute of Management (NIM)