Uchenna Jewel Onyeneke
$5/hr
Customer Service, Video editing, Data Analysis, Lead Generation
UCHENNA JEWEL ONYENEKE, BSc.
📞
📧
Okota, Lagos-,--
Professional Profile
Versatile Digital Services Expert & Virtual Assistant with over 6 years of experience
supporting businesses, entrepreneurs, and organizations in streamlining operations,
enhancing online visibility, and delivering exceptional customer experiences.
Specialized in customer support, digital content creation, graphics design, video editing,
and administrative assistance. Skilled in using tools like CRM systems, Canva, CapCut,
Google Workspace, Microsoft Office, and Trello to provide efficient, high-quality
solutions.
Combining a customer-first mindset, strong communication skills, and problem-solving
abilities, I help clients save time, stay organized, and achieve business growth through
reliable and result-driven virtual support.
Key Skills
Digital Marketing
Strategy
Customer Relationship
Management
Strategic
Planning
Collaboration &
Teamwork
Social Media
Management
Effective Communication
Sales
Management
Organizational Skills
Problem Solving &
Analysis
Business Development
Report Writing
Customer Emotional
Intelligence
Team Leadership
Technical Support
Project
Management
Microsoft Office
Proficiency
Work Experience
Digital Marketer (Remote)
Doxie Food Bank | Oct 2021 – 2005
● Develop and implement digital marketing strategies to increase brand awareness
and customer engagement.
● Manage social media accounts, create content, and monitor performance.
● Run targeted online advertising campaigns to drive traffic and conversions.
● Analyze digital metrics and prepare reports for campaign optimization.
● Collaborate with sales to align marketing with business goals.
● Provide customer support via digital platforms.
Project Assistant / Volunteer
Npower - Nasims | Sep 2020 – 2021
● Monitored extracurricular activities to foster student engagement.
● Applied diverse teaching methods for effective learning delivery.
Customer Service Representative / Telemarketer
MTN Nigeria | Cnssl Contact Centre | Ison BPO | Sep 2014 – Jan 2020
● Handled customer inquiries and ensured swift issue resolution.
● Upsold new products while maintaining customer satisfaction.
● Delivered empathetic and professional support.
Customer Care Agent
Electronic Test Company | Jan 2014 – Jul 2014
● Conducted outbound sales calls with prepared scripts.
● Managed customer objections and maintained accurate databases.
Instructor
Willow Hall School | Kiddies Haven School | Mar 2011 – Jan 2014
● Designed engaging lesson plans tailored to student needs.
● Maintained effective communication with students and parents.
Registration Officer I (Ad-hoc Staff)
INEC, Kwara State | Jan 2011 – Mar 2011
● Supervised registration team to ensure a fair and accurate process.
National Volunteer Worker
NYSC | Notre Dame Girls’ School | Mar 2010 – Jan 2011
● Planned lessons, evaluated student performance, and coordinated activities.
Production Assistant
Federal Radio Corporation of Nigeria (FRCN) | Sep 2007 – Sep 2008
● Assisted with story development, research, and production tasks.
Education
BSc. Mass Communication
University of Lagos
Training & Certifications
● Nigeria Institute of Management (NIM) Course Certificate
● MTN Customer Care Training | Online Customer Support & Virtual Assistance
● Shokopet Multimedia School (Photography & Videography)
● TEFL 140-hour Certificate (Teaching English as a Foreign Language)
● Global Institute of IT: Cybersecurity Master Certificate
● Great Learning: Customer Management, Social Media Management, UI/UX,
Video Marketing, Google Analytics, Data Analytics, Design Thinking
● Google Data Analytics Certification
● Virtual Assistant Certificate – ALX
Professional Membership
● Nigeria Institute of Management (NIM)
