Uchenna Charity Anyanwu (PMP, CBAP, ACP, ITIL, SAFe®)
Career Summary
An exceptional professional with over 14 years of experience across diverse industries spanning IT Program, Project Management, Process reengineering, Business Analysis, Intelligent Automation and Strategy Execution. I am proficient in enabling process improvement while applying the skills of business & process consulting to lead process improvement, process reengineering, process efficiency, intelligent automation & change within the organization. I am a result driven and analytical minded Program and Project Manager with a proven track record of delivering and managing large programs on a global scale. Recognized for delivering multifaceted programs and projects while mitigating risk by executing the right risk and mitigation strategy. I am also a customer focus leader with experience in Agile and Waterfall methodologies, leading, mentoring, and coaching various teams across different work streams. I possess deep excellent interpersonal skills, problem solving, leadership and communication skills to build relationships and effective program and project coordination across on & offshore teams.
CORE COMPETENCIES AND SKILLS
Broad Experience in Project Management
Highly developed planning, organizing, and negotiating skills; can manage multiple tasks and meet deadlines.
Agile, Waterfall, SDLC methodologies
Proficient in the Creation of Business cases, User Stories, and Process Modelling/ Design
Certified Business Analysis Professional
Certified Project Management Professional.
Exceptional Research, Analytical, and Problem-Solving Skills
Cross-Functional Team Leadership and management of complex Projects
Broad knowledge of financial management.
Successfully manage and control budgets up to $6.7m
Proven knowledge in implementation of project governance
Good working relationships with stakeholders at all levels to build consensus.
Ability to lead and coordinate project teams.
Resolve issues in a time-sensitive environment.
Possess good presentation and communicates very well in English language.
Experienced in GAP, Cost-Benefit Analysis and ROIs
Proven skills in Risk and Change Management
Wide-range expertise in Management Information Systems
Proficient in the use of JIRA and Confluence
M.S Office Suite (PowerPoint, Excel, Teams, Project, and Visio BPMN 2.0)
Experience with Change Management models.
Knowledge of Power BI and SAP
Experience
Project Manager – Strategy/ Senior Business Analyst
Saskatchewan Polytechnic/ August 2023 to date
Responsibilities:
End to end delivery of Strategic Projects – Microsoft Dynamics 365 (Enroll, Customer service and Marketing)
Collaborate and maintain relationships with key internal and external stakeholders across the organization.
Collaborated with business process owners to perform detailed analysis to identify process improvement opportunities.
Documented well-defined processes, policies, and procedures with clearly documented accountability to increase efficiency of processes using business process profile templates and MS Visio.
Defined and created current and future state process structure using RACI charts.
Identified benefits realization targets and ensured these are achieved on each project.
Develop a detailed project plan to monitor and track progress.
Influence resource allocation from stakeholders to achieve efficient & timely delivery of project output.
Engagement with internal clients in clarifying specific requirements of each project.
Perform risk management to minimize project risk.
Communicate periodic status report up to executive level.
Create and maintain comprehensive project documentation.
Organize training for users in preparation for project go-live.
Measure Customer experience at the end of each delivery.
Program and Project Manager
FirstBank Plc/ March 2022 to August 2023
Responsibilities:
End to end delivery of Programs and Projects
Collaborate and maintain relationships with key internal and external stakeholders across the organization.
Develop a detailed project plan to monitor and track progress.
Led Agile ceremonies – Iteration planning, Team sync, Iteration review, Retrospectives, and support product owner with Backlog grooming activities.
Facilitate, coach, mentor and teach towards establishment of agile mindset across organization.
Influence resource allocation from stakeholders to achieve efficient & timely delivery of project output.
Engagement with internal clients in clarifying specific requirements of each project.
Perform risk management to minimize project risk.
Communicate periodic status report up to executive level.
Create and maintain comprehensive project documentation.
Organize training for users in preparation for project go-live.
Measure Customer experience at the end of each delivery
Achievements
Led the upgrade of the First bank core banking application (Finacle) Program that encouraged, recognized, and rewarded innovative thinking: champion digital connectivity and innovation throughout the bank resulting in reduction of cycle time, improved faster operation, quality improvement, and improved customer satisfaction from 3.0 to 4.8 on the overall scale of 5.0.
Engaged and collaborated with over 50 business units, process owners, and other stakeholders to develop business requirement documentation to capture 60 current process states, 310 business and technical requirements, and planned scope of the Finacle upgrade program.
Managed, trained, and coached the Scrum teams including Developers, testers in gathering and implementing the technical requirements for project in pipeline.
Led the design, requirement gathering, and implementation of centralized governance for the center of excellence of the Bank’s IP Project management office to maximize project resources and automation efficiency which constituted over 36 team members delivering project management, development, testing, and control.
Identify, anticipate, and monitor risks and ensure adequate mitigations are in place while complex or multi-faceted problems; challenges to deliverables are escalated to relevant stakeholders.
Provide support for developers and testers during the sprints and prepare release notes especially when the change involves multi-systems.
End to end project management across process automation lifecycle for 53 process automations initiated on the project - redesign/development scope, analysis, planning, documentation, and deployment.
Led a multifunctional team (testers, developers, Analysts) maintaining relationships between stakeholders and provided constructive on-the-job feedback to them in deploying project & strategic initiatives.
IT Program and Portfolio Manager
9mobile Telecommunication (Formerly Etisalat Telecommunication) /Dec. 2014 to March 2022
Responsibilities:
End to end delivery of Projects and Programs
Collaborate and maintain relationships with key internal and external stakeholders across the organization.
Develop a detailed project plan to monitor and track progress.
Led Agile ceremonies – Iteration planning, Team sync, Iteration review, Retrospectives, and support product owner with Backlog grooming activities.
Facilitate, coach, mentor and teach towards establishment of agile mindset across organization.
Ratify status reports for in-flight Projects and communicate with key stakeholders.
Influence resource allocation from stakeholders to achieve efficient & timely delivery of project output.
Engagement with internal clients in clarifying specific requirements of each project.
Perform risk management to minimize project risk.
Communicate periodic Project status report up to executive level.
Create and maintain comprehensive project documentation.
Organize training for users in preparation for project go-live.
Measure Customer experience at the end of each delivery
Achievement
Reduced the organizational overhead cost of official travel by 50% by deploying a Tele presence video conferencing solution for virtual meetings and collaborations.
Led the design and implementation of a strategic digital enablement program that involved building bespoke cloud-based ecommerce web and mobile applications resulting in significant reduction in retail product distribution costs, and further improved back-office operational efficiency, reducing turnaround times from 5 days to 24 hours.
Delivered 9mobile CRM (MSD 365) project of the Service Bank Program one week ahead of schedule despite encountering major delay in infrastructure availability.
Using Hybrid approach (Agile and Waterfall), Led a system modernization program involving migration of core business applications to public cloud), that resulted in Improved system availability to 99.99% and customer satisfaction to 98% over a two-year period.
Effectively led a Program Management Office to implement project governance that enabled the delivery of companywide strategic digital transformation initiatives resulting in improved profitability and customer satisfaction, utilizing product management approach for continuous improvement.
Delivered Fraud management solution that eradicated revenue leakage of $500,000, while leading a global project team of 20 individuals spread across four time zones by using agile methodology.
Delivered a Mobile device management software Project employing Agile methodology, that improved remote monitoring of SIMREG activities and reduced the occurrences of fraudulent registrations thereby preventing regulatory fines for the Organization.
Successfully delivered a cost Optimization Program that replaced critical applications with lesser cost options and saved over $27000 annual maintenance cost for the organization.
Completed a $1.3million Billing solution Project one week ahead of schedule despite encountering major dependency relating to Infrastructure availability and Culture shock.
IT Business Interface Manager
Access Bank Plc / April 2014 – November 2014
Translating Business requirements into Technical Requirements for Key business Processes and initiatives.
Managed a cross-functional team of developers, Business Analysts, marketing, operations teams, and data operations management to identify and implement improvement opportunities on over 75 initiatives resulting in 40% efficiency capabilities in the bank.
Reduced technical resource cost by 40% in Access bank by implementing project software to streamline processes using Agile Methodology.
Successfully delivered a cost Optimization Program that replaced critical applications with lesser cost options and saved over $27000 annual maintenance cost for the organization.
Project Manager
Etisalat Telecommunication ( Now 9mobile Telecommunication) / Nov 2012 – March 2014
End to end delivery of Projects using Agile and Waterfall methodology.
Managed the delivery of the upgrade of the core billing application disaster recovery solution and change management best practices across 50 business units through partnership and collaboration with the business leaders.
Using Hybrid approach (Agile and Waterfall), Led a system modernization program involving migration of core business applications to public cloud), that resulted in Improved system availability to 99.99% and customer satisfaction to 98% over a two-year period.
Led the design and implementation of a strategic digital enablement program that involved building bespoke cloud-based ecommerce web and mobile applications resulting in significant reduction in retail product distribution costs, and further improved back-office operational efficiency, reducing turnaround times from 5 days to 24 hours.
Delivered Etisalat Payment IT work stream of the Service Bank Program one week ahead of schedule despite encountering major delay in infrastructure availability.
Assistant IT Manager
Emzor Pharmaceutical manufacturing Industry / Sep 2010 – Oct 2012
Identification of discrete IT project activity within the organization by carrying out feasibility studies in line with business dynamics.
Implementation of activities and definition of project KPIs according to the IT project’s annual, quarterly, and monthly work plans.
Identify key project team members and define roles and responsibilities to create a project organization structure to develop a communication plan.
Develop the change management plan to define how changes will be handled to manage the triple constraints.
Proactively manage the resource allocation and apply the right judgment by ensuring that appropriate resources and tools are assigned to the tasks according to the project plan.
Implement a quality management plan to ensure that work is being performed according to required quality standards.
EDUCATION
Master of Business Administration (MBA) - University of Northampton, UK
Post graduate Diploma (PGD), Business and Management – Metropolitan School of Business and Management, UK
Bachelor of Science (B.Sc.), Computer Science/ Statistics – University of Nigeria, Nsukka.
Certifications
Certified SAFe® 6 Scrum Master (2023)
PMI – Agile Certification Professional (2020)
Certified Business Analysis Professional- CBAP (2015)
Manager of Risk (2014)
Project Management Professional- PMP (2012)
Oracle Certified Professional 10g – Written - (2012)
Oracle SQL Database Expert (2011)
ITIL V3 Foundation Level Certificate (2010)
