UCHEGBU UDEMEZUE
Solution Architect | Cloud Infrastructure Architect | Senior Cloud Engineer
Phone: -, Email:-Location: Lagos, Nigeria.
SUMMARY
Personable Solutions Architect with 6+ years of hands-on progressive professional experience in
software engineering and Cloud administration across public clouds such as Digital Ocean, Microsoft
Azure. Sound knowledge in Cloud Migration, Data Transformation and Software Development.
Demonstrated track record in providing technical support for Azure App services, Function Apps,
automating business process with serverless Functions, optimizing mission-critical deployments, and
administering core Azure solutions by leveraging Azure DevOps, CI/CD pipelines, GitHub Action,
terraform, ARM Template, PowerShell Scripting, and Azure Cloud shell. Microsoft Certified Solutions
Architect, Microsoft Certified Azure Administrator and DevOps Expert, fluent in Windows and Linux
operating systems (Ubuntu and Centos).
PROFESSIONAL EXPERIENCE
Cloud Architecture Consultant (Remote)
Oct. 2022 - Present
Megbu, Global Consult
Lagos State, Nigeria
Responsibilities:
• Exploited Kubernetes for the development and management of Customer application, ensuring
efficient container orchestration and deployment.
• Contributed in the Proof of Concept (POC) and deployment of Azure Landing Zones, assisting in
the deployment of Enterprise Agreement (EA) subscriptions, setting up policies, and configuring
Azure Lighthouse and DevOps self-hosted agents.
• Integrated Azure Policy as a security baseline during the setup of tenants in Azure, ensuring
compliance with security standards and governance.
• Performed cross-tenant synchronization and managed Azure Entra roles and groups with RoleBased Access Control (RBAC) to streamline access management and enhance security.
• Enabled Encryption at Host across multiple subscriptions, ensuring data protection and
compliance with security standards.
• Managed infrastructure using Terraform to provision and manage network and Azure
components, ensuring infrastructure as code practices for consistency and efficiency.
• Set up the export of Dynamics 365 data to Azure Synapse, utilizing Jet Analytics for log
management and data analysis.
• Provided monthly cost recommendations to the management team, restored backups to disk
using Valero/Rubrik, and recommended Azure Reserved Instances and Savings Plans to optimize
costs.
• Conducted daily cloud support tasks for development and DevOps teams, performed root cause
analysis, and generated performance reports for App Services and Function Applications.
• Architect and Design Azure Infrastructure
• Using Azure DevOps Pipeline and Bicep to Deploy and manage VWAN, VWAN HUB, Azure Policies,
Azure Subscription, Log Analytic Workspace
Technical Lead
Sept. 2021 – Sept. 2022
Azure App Service Dev, Open-source, and DevOps Support - OSS
Tek-Experts, Lagos, Nigeria.
Responsibilities:
• Engages in technical problem solving across multiple technologies; often needs to develop new
methods to apply to the situation.
• Consistently delivers excellent experiences to customers. Self-learner for developing additional
skills, in favor of current team initiatives to reinforce and spread knowledge.
• Maintain expertise in Identity and Access Management (IAM) best practices and Microsoft Entra
advancements to inform strategic decision-making.
• Brings internally escalated customer cases to resolution through advanced problem solving,
assertive communication and collaboration.
• Proactively and consistently mentor’s other support engineers through active coaching and by
assisting in technical questions.
• Acts as an initial point of contact for escalations or complex case scenarios within their teams.
• Work with team managers reinforcing process adherence and compliance. When needed they
own the implementation of new processes.
• Aids need team members as point of contact during their nesting period.
• By closely overviewing team’s performance the Technical Lead promotes growth in the team’s
technical capabilities and enhances quality of support and boosts overall team’s productivity.
• Helps identify difficult topics and knowledge gaps on the team.
• Constantly provide managers feedback about team’s performance and behaviors.
• Architect and Design Azure Infrastructure
• Configure log correlation through Azure log analytics workspace
• Perform scripted infrastructure deployments using PowerShell
• Implemented And configured Azure Sentinel
• Implement Azure Security Governance Across the company
• Deliver specialized technical guidance, training, and support to clients and internal stakeholders
to enhance knowledge and adoption.
• Architect, plan, deploy and configure Azure virtual Networks
• Architect, plan and implement Azure Virtual Private Networks (Express Route, S2S and P2S)
• Create Azure deployment blueprints using Azure blueprints
• Deploy and configure Azure SQL Databases
• Deploy, manage, and support applications using Azure app services
• Deploy, configure Azure Load Balancers, and troubleshoot related issues
• Troubleshoot and resolve all Azure infrastructure related issues
• Perform Azure subscription creation and management with Azure management groups
• Perform large-scale VM deployment using PowerShell scripts, ARM templates and Terraform. And
furthermore, use Azure automation and Run books to automate reoccurring and repeatable tasks
• Plan and deploy Azure AD Connect to synchronize users and groups from on-premises active
directory to Azure AD.
• Plan and manage Azure resource access and permissions at all levels
• Develop and maintain comprehensive documentation of configurations, processes, and best
practices to inform future strategy, optimization, and knowledge sharing
• Plan and Implement Azure AD IAM
• Perform User and groups management and manage RBAC permissions and roles
• Perform VM migrations from on-premises to Azure and across Azure regions and VNETs
• Integrate third-party enterprise applications with Azure AD for authentication and authorization
and implement Single Sign-on.
• Deploy and configure Azure Site Recovery (ASR) and configure DR replications across regions
• Perform Azure VM backups and restore operations
Cloud Engineer Tier 3
April 2021 – Sept. 2021
Azure App Service Dev, Open-source, and DevOps Support - OSS
Tek-Experts, Lagos, Nigeria.
Responsibilities:
• Engage in configuring, debugging, and fixing deployment issues in Azure DevOps CI/CD, GitHub
Actions CI/CD, Terraform, ARM and FTP.
• Facilitate seamless integration of Entra with enterprise systems and third-party applications to
drive efficiency and productivity.
• Provide support for developers using Azure Function Apps with open-source stacks like PHP,
NodeJS, Java, JavaScript, and Python.
• Configure, manage, and optimize Single Sign-On (SSO) and Multi-Factor Authentication (MFA)
capabilities to ensure seamless and secure access.
• Document and architect Azure ARM templates, terraform configuration files, PowerShell scripts,
and Azure Cloud Shell (CLI) commands for automating deployments to Azure PaaS Web Apps,
Function Apps in both Linux, and Windows operating systems.
• Facilitate Azure serverless integration and help customers automate business processes using
Azure Functions and Web Jobs.
• Engage Customers via Microsoft Teams remote sessions, email, chat, and phone calls to solve
application issues in production environment.
• Implementing Azure Networking including Point-to-Site VPN connections
• Plan, Configure, and manage Azure backups
• Help in Pre-server migration, migration, and post-migration activities from on-premises to Azure
• Assisted in Azure cloud automation projects and assisted in projects involving Continuous
integration and Continuous Delivery (CI/CD)
• Perform Migrations from on-premises data center to Azure
• Work with developers on applications design and integration with Azure cloud
• Provide support for Microsoft Azure Cloud platform
• Manage and maintain Azure Cloud environment
• Troubleshoot and resolve all on-premises and Azure active directory synchronization issues
(Azure AD Connect)
• Set up and configure Azure B2C and B2B for Azure resource collaboration
• Configuring Azure Application proxies and associated conditional access
• Deploy Azure Infrastructure as a Code (IaC) using ARM template, PowerShell and Terraform
• Configure Azure load balancer (Internal and External) and Azure Traffic Manager
• Experience with Docker to containerize applications and common orchestration platforms
• Configuring virtual machine networking in Azure
• Develop detailed Cloud-based systems implementation and integration technical
documentations
• Collaborate with offshore teams and third-party solutions providers to implement various Azure
infrastructure solutions
• Supported Microsoft Office 365 and Azure environment
• Supported Microsoft MDM solution – Intune
• Created standard Azure Cloud SOPs
• Scaling Azure Virtual Machines, High availability, and Resiliency
• Designing and Implementing Azure VM Storage
• Configure monitoring for Azure virtual machines
• Proactively troubleshoot and resolve identity and access-related issues to ensure uninterrupted
system performance.
• Configured and managed Azure Content Delivery Network (CDN)
• Troubleshoot and resolved ADFS and SSO related issues with Microsoft Azure cloud
Cloud Engineer Tier 2
June 2019 – April 2021
Microsoft Azure App Services – Windows & Linux - (PaaS)
Responsibilities:
• Provided phone, email, and chat support to Microsoft internal users across North America and
EMEA regions. Troubleshot and resolved 89.2% of Level 2 technical issues without escalating to
technical advisors.
• Drove customer satisfaction by escalating unresolved issues to appropriate internal teams (e.g.,
SMEs, Technical Advisors, and Product engineering teams).
• Documented customer communications, technical processes, and solutions using support ticket
management software to facilitate seamless ticket handovers across time zones.
• Coached Junior cloud support specialists.
• Attended feedback meetings with Quality Assessment Team (QA) to improve case health.
Key Contributions:
• Solved 89.2% of Level 2 technical issues without escalating to technical advisors.
• Served as a Duty Manager supervising the health, documentation, assignment, and transfer of
support tickets across the supported global regions to ensure customers quickly get support from
the appropriate team.
• Configured vNETs and subnets as per the project requirement. Configure Azure blob storage and
Azure file servers. Configured private and public facing Azure load balancers etc.
• Configuring windows firewall for databases engine access, network administration load
balancing, IDS/IPS, IPSEC and VPN.
• Creating and Managing Virtual Machines in Windows Azure and setting up communication with
the help of Endpoints and VM. Possesses strong ability to fully design, configure, and
troubleshoot multilayer networks in various environments.
• Worked on Cloud Administration tasks such as creating Affinity Group, Storage Accounts, Cloud
Services, VPN, DNS server and VPN connectivity.
• Extensive knowledge of cloud networking topologies and diagnostics
• Troubleshoot and resolve all issues related to user’ mobile device MFA and VPN access for users
working remotely.
• Spearhead the development and implementation of cutting-edge Microsoft Entra solutions,
incorporating Azure Active Directory, Conditional Access, and Identity Protection.
• Worked on Microsoft Hyper-V environment
• Support various hybrid cloud projects including Microsoft System Center Virtual Machine
Manager
• Experience with load balancing, high availability, disaster recovery, and storage architectures
• Extended working knowledge in cloud service, IaaS, PaaS, worker role, queue, and azure blob and
table storages.
• Configured NSGs for two-tier and three-tier applications. Experience in integrating on premises
servers to Azure In charge of provisioning admin accounts for system administrators and Service
accounts for applications and assigning appropriate access based on concept of least privilege.
• Installed and configured IIS web server on Microsoft Windows 2012/2012R2 /2016 server
accordingly.
• Perform hands-on activities involved in creating cloud infrastructure components.
• Troubleshoot and resolve all active directory permissions and access issues.
• Working experience in setting up cluster environment for load balancing and high availability of
Windows servers.
• Created recommendations on how to duplicate a subset of on-premises machines to the Azure
Infrastructure as a Service (IAAS) offering which will be used for disaster recovery. This analysis
included the specifics to synchronize on premise data with SQL Server and SharePoint instances
hosted in VMs.
• Performed client acceptance and prototyping using Azure Compute and SQL Azure instances.
• Knowledge on Replicate VMware VMs to Azure with Site Recovery.
• Performed design, deployment, configuration, and maintenance of scalable Cloud infrastructure,
with an intense focus on Quality and Security.
• Worked extensively on configuring, installing, and migrating VM Servers between different
clusters.
• Creating and deploying and troubleshoot Group Policy Objects (GPOs)
Information Technology End User Support
Sept. 2017 – June 2019
Computer Warehouse Groups.
Responsibilities:
• Provided technical support to staff, documented operational processes, and submitted relevant
daily reports for progress assessments.
• Configured desktop operating systems, Hardware and Software Maintenance and updating of
Patches and OS
• Troubleshooting and Monitoring of Bank Networks
• Troubleshot and maintained various computer hardware, software, Printer configuration issues
aiding effective daily operations.
Key Contributions:
• Successfully troubleshot and replaced PC components for office computers.
• Successfully troubleshooting and Monitoring server rooms of 4th floor in the Head Office
Backend Developer
Jul 2013 – Sept. 2017
Akudex Consolidating Ltd, Lagos, Nigeria.
Responsibilities:
• Directed web projects, designed databases, and hosted applications using Digital Ocean Droplets.
• Developed and tested APIs for Bootcamp events leveraging Laravel PHP framework.
• Supervised code merge operations in various Git version control systems like GitHub and GitLab.
• Coached five Junior Developers on best coding practices, time management, and resource
management as well as creating short-term and long-term goals.
Key Contributions:
• Engineered a location-based multi-vendor e-commerce platform with an affiliate system using
Laravel PHP, Git, JavaScript, HTML, CSS.
• Co-developed an ERP platform that handles sales, accounting, and human resource functions for
companies.
SKILLS
• Strong ability to troubleshoot, identify, clarify, document, and resolve issues for Azure customers.
• Possess strong experience in remotely providing email, chat, phone, and remote screen share
support to customers.
• Proficient in Infrastructure as Code using Terraform, ARM templates, and configuration
management with Ansible.
• Extensive experience in guiding customers to setup and deploy their applications by leveraging
GitHub Actions, Jenkins, Azure DevOps CI/CD pipelines, and scripting languages like PowerShell
and Bash.
• Prominent in globally consulting for companies, assisting in POCs, and reproducing client issues
in test environment, in or out-of-scope of the job description.
• Strong experience in guiding customers to deploy their applications to Azure using custom Docker
images.
• Strong knowledge on Microsoft PaaS product such as App Services, Cosmos DB & Azure
Kubernetes Service (AKS).
• Expertise in engineering applications with JavaScript, NodeJS, React JS, HTML, and CSS. (3+years)
• Extensive experience in prioritizing and managing several concurrent technical tasks.
• Knowledgeable in working with Azure Security components such as Azure Security Centre.
• Strong experience working with Monitoring solutions such as Azure Application insights.
• Extensive knowledge in Architecture of Azure resource, Cloud Storage, Key vaults, SQL Databases
and Databricks
• Orchestration of Azure resources using PowerShell Scripting, Terraform and Ansible
EDUCATION
Bachelor of Engineering (B.ENG), Computer Engineering
Madonna University, Nigeria.
LICENSES & CERTIFICATIONS
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Microsoft Azure Data Fundamentals
Microsoft Azure Fundamentals.
Microsoft Certified Trainer.
Cisco Certified Network Associate (CCNA R&S)
Microsoft Solution Architect
Microsoft Developer Associate
