Uchechukwu Onyedike

Name—Onyedike Uchechukwu Contact Information - Phone—- - Email:-- LinkedIn: www.linkedin.com/in/ Objective: Dedicated and adaptable professional with a Bachelor's degree in English seeking a challenging role as a Customer Care Representative or Virtual Assistant. Committed to delivering exceptional service and utilizing strong communication and problem-solving skills to enhance customer satisfaction. Education: Bachelor of Arts in English University Name—Nnamdi Azikiwe university Location—Nigeria Month, Year—- Skills: - Excellent communication skills, both written and verbal - Proficient in Microsoft Office Suite and Google Workspace - Strong attention to detail and organizational abilities - Ability to multitask and prioritize tasks effectively - Experience in customer service and resolving inquiries/complaints - Familiarity with CRM software and ticketing systems Experience: Customer Care Representative Company Name—Electronics Company Location—-Nigeria Month/year—January 2019–January 2020 - Respond promptly to customer inquiries via phone, email, and live chat, addressing concerns and providing appropriate solutions - Process orders, returns, and exchanges efficiently, ensuring customer satisfaction and retention - Collaborate with cross-functional teams to resolve complex issues and improve service delivery - Maintain accurate records of customer interactions and transactions using CRM software - Participate in ongoing training to stay updated on product knowledge and customer service best practices Virtual Assistant Company Name— Jezy Beauty home Location— Nigeria Month/year—February 2020–February 2023 - Managed administrative tasks such as email management, scheduling appointments, and handling correspondence - Conducted research on various topics and compiled reports for clients as needed - Assisted with social media management, content creation, and digital marketing initiatives - Provided customer support and addressed inquiries in a timely and professional manner - Maintained confidentiality and handled sensitive information with discretion - Fluent in English with strong writing and editing skills - Ability to work independently and collaboratively in a fast-paced environment - Flexible schedule and willingness to adapt to changing priorities