Uchechukwu Immanuel Onwuka

UCHECHUKWU IMMANUEL ONWUKA PROFESSIONAL SUMMARY Customer Service & Administrative Professional with 6+ years of experience delivering exceptional support and driving customer satisfaction across logistics, finance, retail, and education sectors. Skilled in CRM tools, order management, live chat, email, and phone support. Adept at problem-solving, handling complex inquiries, and building long-term client relationships. Passionate about delivering world-class service in fast-paced remote environments and contributing to business growth. KEY SKILLS Customer Support (Phone, Email, Live Chat, Social Media) CRM Tools Order, Shipping & Returns Management Administrative Support & Documentation Problem-Solving & Conflict Resolution Time Management & Adaptability Relationship Building & Client Retention Remote Work Tools (Google Workspace, Zoom, Drive) PROFESSIONAL EXPERIENCE Administrative & Relationship Officer | Simak Logistics Ltd | May 2019 – April 2024 • Delivered end-to-end customer support via phone, email, and live interactions, resolving inquiries related to logistics, shipping, and returns. • Supported clients with order processing, delivery updates, and complaint resolution, ensuring a seamless experience. • Maintained accurate documentation and reports to improve efficiency and service quality. • Built and nurtured strong client relationships, increasing customer retention and satisfaction scores. • Collaborated with internal teams to troubleshoot issues and implement service improvements. Administrative & Customer Care Officer| The Communion School | April 2018 – April 2019 • Responded to parent and stakeholder inquiries with professionalism and empathy, ensuring a positive experience. • Managed school administrative operations, including documentation, scheduling, and reporting. • Coordinated communication between staff and parents, enhancing information flow and trust. • Handled complaint resolution effectively, maintaining high satisfaction levels. Customer Service & Store Officer| CYC Ajeroson Trading Company Limited | June 2017 – March 2018 • Assisted customers with product details, purchases, shipping, and returns, ensuring smooth order fulfillment. • Managed inventory, stock levels, and documentation to support efficient store operations. • Delivered personalized customer service that encouraged repeat purchases and long-term loyalty. • Handled inquiries with tact and professionalism, resolving issues quickly and effectively. • Collaborated with warehouse and logistics teams to ensure smooth delivery operations and accurate stock documentation. • Assisted in merchandising strategies and sales promotions, contributing to a 15% boost in monthly sales during peak periods. EDUCATION Bachelor of Science in Home Economics Education University of Nigeria, Nsukka CERTIFICATION In-demand IT Skills Training – Digital Witch Support Community Virtual Assistant Certificate – ALX Professional Certificate in Customer Success