Uchechukwu Immanuel Onwuka

Customer Service Representative UCHECHUKWU ONWUKA - |-https://www.linkedin.com/in/uchechukwu-onwua Enugu, Nigeria. Skills • • • • • • • • • • • • • • • • • Zendesk Technical troubleshooting Problem Diagnostics Excel Microsoft Office Help Desk Ticketing Systems Phone and Online Support Office 365 Data Analysis Project management Social media management Time management Calendar Management & Appointments Scheduling Email Management Representation in Meetings Travel and Flight Research Sourcing Resource Persons Work Experience CU S TOM E R S ERV IC E R EP RE S EN T AT IV E – Simak Logistics LTD       Served as the primary point of contact for customers, providing timely assistance via phone, email, and live chat. Addressed customer inquiries, concerns, and feedback with empathy and efficiency, ensuring positive resolution. Troubleshoot technical issues and guided customers through product features and functionalities. Processed orders, returns, and refunds accurately under company policies. Maintained thorough and accurate records of customer interactions and transactions in CRM systems. Collaborated with cross-functional teams to escalate complex issues for timely resolution. A DM I NI S TR AT IV E A S SI S TA NT – The Communion School  Managed executive appointments and schedules, ensuring timely arrivals and departures.  Organized and managed emails, responding to inquiries and resolving issues promptly.  Prepared presentations and spreadsheets, utilizing MS Office software.  Managed social media accounts, creating content and engaging with followers.  Created structures, workflows, and processes to improve efficiency and productivity.  Researched technologies and provided recommendations for implementation. ST OR E M A N AG ER – C.Y.C Ajeroson Trading Company Limited    May 2019 – April 2024 April 2018 – April 2019 June 2017 – March 2018 Managed inventory levels by conducting regular stock counts and ordering necessary supplies to ensure optimal store operations. Organized storage areas for efficient product retrieval and implemented a labeling system to streamline inventory management. Collaborated with vendors to negotiate pricing, track shipments, and resolve any discrepancies in orders.  Assisted in conducting quality control checks on incoming merchandise to maintain high product quality standards and customer satisfaction. Education/ Certifications B AC H E LO R OF S CI EN C E I N H OM E E CO NO M I CS E D UC A TI ON – University of Nigeria, Nsukka Project Management Essentials Certified Professional Diploma in Project Management ChatGPT For Product Management & Innovation Professional Certificate in Marketing & Marketing Management Customer Experience Management - Foundation Course Social Media Marketing Masterclass: Facebook & Instagram Professional Diploma in Agile and Project Management Data Analytics and Business Analytics Customer SuccessCareer Advancement Customer SuccessStrategic Management Master Course in Restaurant Business & Restaurant Management