Uchechukwu Geraldine Amaechi Onochie

UCHECHUKWU GERALDINE AMAECHI-ONOCHIE 16/18 Omu Avenue, Ojodu-Abiodun, Berger, Lagos State, Nigeria • --• LinkedIn: Uchechukwu Amaechi-Onochie PROFESSIONAL SUMMARY A dedicated and detail-oriented customer service professional with extensive experience in resolving client inquiries, managing relationships, and ensuring customer satisfaction. Skilled in delivering exceptional support through phone, email, and social media channels. Proficient in administrative tasks, including minutetaking, agenda preparation, and vendor registration, with a strong ability to manage time and prioritize tasks, Adept at utilizing tools like Microsoft Outlook, Zoho Cliq, Canva, and Capcut to streamline workflows and enhance efficiency. WORK EXPERIENCE TDS HITECH SOLUTIONS LIMITED (INTERNSHIP) May 2024- Present CUSTOMER SERVICE REPRESENTATIVE: Handled client inquiries via phone calls, emails, and social media, ensuring customer satisfaction. Resolved complains efficiently, managed customer datatbases and ensured accurate records. SOCIAL MEDIA MANAGER: Managed social media platforms (Instagram, LinkedIn, Twitter (X), Tiktok) and increased audience engagement by 20%. Developed content calendars, created engaging posts, tracked analysis to measure success. Responded to messages and inquiries promptly to maintain positive client relationships. SECRETARY: Prepared agendas, recorded and distributed meetings for management meetings. Organized files and ensured proper documentation for company records. Coordinated meetings and schedules for management team. VENDOR & PARTNERSHIP COORDINATOR: Registered vendors, communicated effectively with partners to build strong professional relationships. CLOUD WORKERS COMPANY Aug 2020- Jul 2023 CHAT MODERATOR: Engaged in meaningful online conversations to foster a supportive and positive environment. Responded promptly and professionally to messages, maintaining an engaging and welcoming tone. Maintained confidentiality and respected the privacy of clients. BEROMME PRIVATE SCHOOL Oct 2021- Dec 2021 MATHEMATICS TEACHER (ASSISTANT): Planned and delivered engaging mathematics lessons for grade 6. Assessed student performance and implemented strategies to improve learning outcomes. Maintained classroom discipline and fostered a supportive learning environment. COMPLEX SOLUTIONS EDUCATIONAL CONSULT Mar 2021- Oct 2022 VIRTUAL ASSISTANT/ CUSTOMER SERVICE REPRESENTATIVE: Responded promptly to customer inquiries via phone, email, and live chat, demonstrating a thorough understanding of products and services. Resolved customer complaints effectively, ensuring a high level of customer satisfaction and retention. Maintained accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and comments. Collaborated with cross-functional teams to share customer insights, ensuring a unified approach to addressing customer needs and concerns. Provided constructive feedback to team members. EDUCATION B.Ed in Mathematics Education (Double Honors) University of Lagos, Akoka, Lagos State, Nigeria KEY SKILLS • Customer Service •Social Media Management •Vendor & Partnership Management •Administrative Skills •Virtual Assistance •Technical Proficiency (Canva, Capcut, Zoho Cliq, Microsoft Office Suite, and Google Workspace) •Soft Skills (Communication, Problem Solving, Multi-tasking, and Time Management) 2023