UCHECHI UDUMA
https://www.linkedin.com/i
n/uche-uduma-981b76279/
CUSTOMER SUPPORT SPECIALIST
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Empathetic and personable customer service professional seeking
an opportunity to leverage strong communication skills and
passion for ensuring quick issue resolution and high customer
satisfaction. Experienced in live chat, email and phone
conversations, troubleshooting, and optimizing workflows through
automation. Skilled in using AI to improve support efficiency and
response time.
SKILLS
WORK EXPERIENCE
SKYNINJA - TECHNICAL SUPPORT INTERN (2024- Present)
● Provided technical support and troubleshooting for cloud-related
issues in Google Cloud & Azure.
● Set up Datadog monitoring for server performance tracking and
integrated Slack and Gmail alerts for proactive issue resolution.
● Work closely with functional-area specialists, cloud architects,
and security specialists to design cloud architecture blueprints for
real-world onboarding projects.
● Closely collaborate with security architects in developing cloud
security frameworks for the deployment of a bank application with
Google Kubernetes Engine.
● CRM software
knowledge, Hubspot,
Zendesk, Intercom and
Zapier.
● Detail-oriented with
creative problem-solving
skills.
● Search Engine
Optimization skills.
● Excellent multitasking
and time management.
●Professional verbal and
written communicator.
● Research and
documentation.
● Adaptability and
continuous learning.
EDUCATION
DIGITAL WITCH- CUSTOMER SERVICE SPECIALIST -)
● Quickly responded to customer inquiries with empathy and
respect via phone, email and live chat.
● Automated ticket routing and escalation with Zapier workflows,
reducing manual workload and improving efficiency.
● Developed self-service knowledge base articles, reducing support
requests by 30%.
● Proofread, edited, and refined digital and print materials,
including web content, ensuring clarity, consistency, and impact.
● Google Technical &
Customer Support Coursera | Google (2022)
● Administration &
Planning
Master of Education, Abia
State University, Uturu.
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● English Education
Bachelor of Education, Abia
State University, Uturu.
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