Uchechi Okafor

UCHECHI OKAFOR -|-| SUMMARY With expertise spanning Sales Representation and Customer service, I consistently exceed target while nurturing lasting client connections. I excel in articulating product benefit, driving conversions, and implementing retention strategies to enhance satisfaction and maintain client loyalty. My strengths lies in Communication, empathy and persuasion which are essential for driving sales and fostering loyalty in competitive environments. Thriving in dynamic settings I am focused and resilient which helps me in achieving organizational goal efficiently. Dedicated to on-going selfimprovement, I stay updated on industry trends to ensure my strategies remain Innovative and effective. SKILLS • • • • • • Organizational skills Time management Compassion and Empathy Leadership skills Observation Skills Upselling and Cross-selling3 • • • • • • Effective Communication Market Analysis & Research Phone etiquette Problem Resolution Interpersonal skills Cold calling • • • • • • Customer service Proficient in CRM tools Product Education Meeting sales targets Critical thinking Data entry EXPERIENCE SALES REPRESENTATIVE / TELEMARKETING SARAFINA MARKETING SOLUTIONS: (AUGUST 2022- MARCH 2025) * Successfully initiated contact with over 200 potential clients per month through cold calls and emails, achieving a 25% conversion rate. *Maintained consistent call duration of 5 minutes, optimizing both time management and quality of service to ensure customers’ needs were met effectively * Boosted the conversion of prequalified leads during customer interactions by 23%, effectively contributing to sales growth through excellent customer service. * Refined customer engagement strategies, resulting in a 20% increase in live transfers and stronger rapport-building with clients. * Managed high-volume data entry tasks with meticulous attention to detail, enhancing data integrity and accuracy while increasing processing speed by 20% to boost operational efficiency. * Provided exceptional customer service by addressing inquiries and resolving issues promptly, resulting in a 98% Customer’s satisfaction rate and strengthened client retention. * Facilitated effective communication between IT departments and clients, translating technical information into accessible language to enhance understanding. * Implemented advanced software tools and streamlined data entry processes, significantly improving productivity and accuracy. * Communicated and coordinated with colleagues as necessary also assisted in training new customer service representatives, boosting overall team performance and service quality. * Kept detailed records of customer interactions, transactions, comments and complaints. * Provided detailed information about products and services to answer customer questions and processed orders, forms, applications, and requests. * Handled an unexpected client request and assisted with an urgent project. ACCOUNT EXECUTIVE DE SERVANT PLACE LIMITED: (SEPT 2019 -JUNE 2022) * Helped customers with their questions and solved their problems to make them happy, also used different methods to convince customers to buy products. * I follow through a full sales cycle from prospecting to closing deals, using a sales pipeline. * Successfully converted 40% of inbound leads into sales, showcasing the ability to handle inquiries and build strong customer relationships. * Used CRM software to keep track of customer interactions and sales. * Entered customer orders into the system accurately and on time also followed up with customers to maintain relationships and encourage customer retention. * Created sales reports and updated managers on performance. * Stayed updated on product information and industry news. * Helped resolve customer issues quickly and professionally and worked with remote team members through virtual meetings to meet sales goals. * Assisted with cold calling and telemarketing via video and audio calls to show and explain products to customers. EDUCATION • LAGOS STATE POLYTECHNIC National Diploma in Computer Science- • CAMPUS SECONDRY SCHOOL West Africa Examination Council (WAEC) 2017 TRAINING & CERTIFICATION • ALX Training Program. – 2024 Virtual Assistant Training • Certified Online Communicator - 2023 • Digital Literacy Test -2023 . LANGUAGE ENGLISH REFERENCE AVAILABLE ON REQUEST