OJOBO UCHECHI DORIS
Virtual Administrative Assistant
PROFESSIONAL SUMMARY
Organized Virtual Administrative Assistant dedicated to improving accuracy and
efficiency by maintaining and developing administrative and procedural processes. A
focused and communicative individual possessing superb data entry, time management,
and customer service skills. Offering 5 years of experience providing quality
administrative support to clients.
WORK HISTORY
Virtual Administrative Assistant
2019–September 2021
January
KEDI Healthcare Company Enugu, Enugu
Responsibilities:
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Managed electronic and paper filing systems by updating paperwork, maintaining
documents, and accurately recording information.
Completed administrative tasks by performing business correspondence, transcription,
and data entry.
Answered and screened calls to provide information, schedule appointments, and take
detailed messages.
Continually sought methods for improving daily operations, communications with
clients, recordkeeping, and data entry for increased efficiency.
Conferred with customers by telephone, chat, or email to provide information about
healthcare products and the services offered.
Key achievement.
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Developed recordkeeping systems for employee records and company documents to
optimize operations and reduce project lags.
Administrative Assistant
March 2016 - December 2018
JATCO Network Company Garki, Abuja.
Responsibilities:
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Supported efficient meetings by organizing spaces and materials, documenting discussions,
and distributing meeting notes.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Developed and updated spreadsheets and databases to track, analyze and report on
performance and sales data.
Scheduled office meetings and client appointments for staff teams.
Executed record filing system to improve document organization and management.
Key achievement.
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Coached new employees on administrative procedures, company policies, and performance
standards.
Customer Service Representative
December 2015
September 2012 -
Basic Care International Phytotherapy Clinical Center. Enugu, Enugu.
Responsibilities:
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Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns.
● Assisted customers with setting appointments, special order requests, and arranging
merchandise pick-up.
● Collected customer feedback and made process changes to exceed customer satisfaction
goals.
● Used company troubleshooting resolution tree to evaluate technical problems and find
appropriate solutions.
● Developed highly empathetic client relationships and earned a reputation for exceeding
service standard goals.
Key achievement.
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Delivered excellent customer service, resulting in a consistent 5-star customer
satisfaction rating.
SKILLS AND COMPETENCIES
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Administrative Support.
Records management.
Multi-line phone proficiency.
Social media knowledge.
Scheduling and calendar management.
Spreadsheet management.
Bookkeeping.
Customer and client relations.
Meeting arrangements.
Recordkeeping.
EDUCATION QUALIFICATION
The University of Nigeria Nsukka. Enugu State, Nigeria.
Completed 163 Credit Toward a Bachelor Of Science in Veterinary Medicine.
September 2012-August 2019
SOFTWARE SKILLS
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Microsoft Office Suite.
Google Suite.
Zendesk.
HubSpot.
Intercom.
Go high level.
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Zapier.
Trello.
Slack.
Salesforce.
CERTIFICATIONS.
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Microsoft Project: Learn Project Management with MS Project - Udemy.
How to Create a Professional Presentation in PowerPoint - Udemy.
QuickBooks Enterprise- Classes- Responsibility Accounting - Udemy.
Mega Microsoft Office Course/Covers Seven Office Products - Udemy.
Customer Service Fundamentals - Udemy.
Customer Service: Serving Customers Through Chat and Text - Linkedln learning.
Effective Feedback to Shine at Work and in Life - Udemy.
Graphics design - Biding for online work 101 - Udemy.
WordPress for Beginners - Udemy.
