Uchechi Kalu

Uchechi Nnennaya Kalu Port Harcourt, Nigeria Phone: - E-mail:- Summary Management Executive with business administration and relationship management expertise, particularly within the financial services industry. Skilled in new business acquisition, client satisfaction and retention, market research/analysis, growth and experience design with close a decade’s experience across roles. My training in business administration, logistics and management also gives me extensive insight into the dynamics of growthcentred business strategy. Core Competencies • • • • Business Development Growth Management Relationship Management Data Mining & Big Data Analysis • • • • Networking Communication Experience Design Product/Service Adoption • Analytics • Client Acquisition & Retention • Team Work & Interpersonal Skills • Stakeholder Engagement & Strategy Education University of America, Murietta, California, USA 2019 MBA, Procurement, Logistics and Supply Chain Management 2010 Abia State University, Uturu Nigeria B.Sc, Biochemistry Experience Highlights STERLING BANK PLC , PORT HARCOURT – RELATIONSHIP MANAGER, COMMERCIAL BANKING OCT 2013 – PRESENT • Increased customer base by 35% subsequent to optimisation of customer relations strategy, customer-centric and timely resolution of complaints as well as provision of efficient financial advisory • Successfully carried out market analysis within identified sectors for increased resultoriented marketing campaigns • Lead business development operations to grow bank’s customer base and market share • Responsible for development and implementation of commercial banking strategy, prospecting and clientele acquisition • Conduct periodic reviews and customer surveys to ascertain customer satisfaction while ensuring customer retention and loyalty • • Manage credit initiation and generation Oversee needs analysis, competitor research and strategy implementation; Liaise with internal departments to ensure that clients’ needs are fulfilled effectively • • Market bank’s products and services to existing and potential customers Participate in continuous business development and growth management efforts in line with the organisation’s growth objectives EVANS MEDICAL PLC, OGUN – PRODUCTION SUPERVISOR /QUALITY ASSURANCE ANALYST (NYSC) NOV 2011– OCT 2012 • Monitored production practices to ensure strict compliance with standard procedures (Good Laboratory Practice, Standard Operating Procedure) and emphasized the proper documentation of all analytical operations • Achieved a 15% increase in the effectiveness of the production process and developed cost-effective approaches to ensure quality of processes was maintained • Implemented a system of accurate daily and weekly activity report to management with regards to in-process product testing results PESTOW LABORATORIES /PHARMACEUTICAL LTD , ABIA • – QUALITY CONTROL ANALYST (INTERNSHIP) 2009 Handled operations and logistics for quality control necessities across laboratory processes • Handled the calibration of weighing equipment to reduce errors to the barest minimum and ensure results were duly communicated • Conducted product tests and regular assessments to identify product defects and properly record and report issues • Ensured samples of raw materials met the regulatory standards by consistent testing Training & Certifications Effective Leadership Development Programme 2019 Sterling Bank Plc Emerging Leaders Programme 2018 Zolts, Sterling Bank Plc Executive Masters Certificate Course, Project Management East London Business College 2018