Uchechi Goodluck Hyacinth | Freelancer Resume

UCHECHI HYACINTH Lagos State, Nigeria. https://www.linkedin.com/in/hyacinthuchechi PROFESSIONAL SUMMARY Detail-oriented and results-driven professional with over 5 years of experience providing executive support, customer service, and sales assistance. Skilled at managing complex calendars, coordinating high-level meetings, and streamlining administrative workflows to improve efficiency. Adept at handling customer inquiries, resolving issues, and building long-term client relationships with a focus on satisfaction and retention. Experienced in sales support and lead generation, with a strong ability to communicate value, nurture prospects, and contribute to revenue growth. Proficient in social media management and digital marketing strategies to enhance brand presence and engagement. Resourceful, organized, and committed to delivering reliable support that drives both operational success and business development. SKILLS ●Time Management ●Calendar Management ●Email Management ●Task Prioritization ●Communication Skills ●B2B & B2C Specialist ●Appointment Setting & Scheduling ●Digital Marketing ●Lead Generation ●Client Relationship Management ●Travel Planning & Reservation ●Research and Data Entry ●Event Planning and Coordination ●Problem-Solving ●Confidentiality and Discretion ●CRM Software Proficiency ●Team Management ●Administrative Support ●Document Management ●Customer Service & Relations WORK HISTORY 05/2024 to 06/2025. Sales Executive Ardilla Tech ●Generated qualified and converted leads into active investors by promoting secure investment packages offering 18% returns in six months ●Consistently closed sales 10+ qualified deals daily through outbound calls, follow ups and targeted messaging. ●Educated prospects on investment plans, addressed objections and built trust to guide them through the decision making process. ●Managed CRM tools to track 100+ lead status, ensure timely followups, and maintain organized client data. ●Increased client retention and referral leads by over 25% through strong post-sale engagements. 02/2021 to 12/2022 Account Receivable Specialist (Team Lead) Shell Links ●Led and supervised a team of 15 account receivable agents, by ensuring daily, weekly and monthly targets are met. ●Monitored individual and team performances using KPI’s, provided regular coaching, performance review and support. ●Managed and escalated 30+ clients cases on a daily basis , negotiated payment plans and ensured compliance with regulatory and company policies ●Collaborated with management to analyze data, prepare reports and optimize team workflow for better efficiency ●Maintained 98% compliance rate across all agent-customer interactions ● Improved team recovery rate by 30% within 4 months through coaching and strategic collection method. ●Ensured accurate documentation of all communications and payment arrangements inn the CRM system. 02/2021 to 12/2022 Telemarketer & Credit Collection Officer Edmund Solutions ●Processed 150+ outbound calls daily to prospective clients and existing customers for service promotion and debt recovery. ●Promoted products and services to cold and warm leads thereby converting prospects into paying customers ●Consistently surpassed monthly collection targets by 20%. ●Accurately recorded call outcomes, payment arrangements, and customer feedback in CRM systems ●Maintained a 98% compliance rate in all debt collection interactions ● Recovered 85% of assigned overdue accounts within 3 months of joining the company. ●Recognized as top performer of the quarter for highest collection and call consistency, thereby promoting me to a team lead. 03/2018 to 12/2020 Customer Service &Sales Representative La- Gina Home of Fashion. ●Managed order tracking of 20+ clients, follow-ups, and customer communication from first contact to final delivery on a weekly basis. ●Coordinated with tailors to ensure timely production and high quality finishing of garments. ●Engaged customers in-store and online, by providing personalized styling advice and fabric recommendations. ●Upsold accessories and promoted seasonal collections with the use of social media thereby increasing average order value. ●Oversaw sales operations, including tracking daily sales, analyzing sales data, and implementing strategies to boost revenue. ●Maintained accurate sales records and consistently met or exceeded monthly sales targets. EDUCATION 2017 2015 Higher National Diploma (HND): Aviation Management Lagos Aviation & Maritime Business Academy - Lagos, Lagos State Ordinary National Diploma (OND): Aviation Management Lagos Aviation & Maritime Business Academy - Lagos, Lagos State CERTIFICATIONS ●On-demand Digital Skills -Digital Witch IT Support Team - September 2025 ●Jobberman Soft Skills Training -2025 ●Airtable - Airtable Academy - 2025 ●Freshdesk Agent Fundamentals - Freshworks- 2025 ●Cybersecurity - TecHerDemy- 2025 ●Virtual Assistant - ALX - 2024