Uchechi Goodluck Hyacinth

HYACINTH UCHECHI GOODLUCK Lagos, Nigeria LinkedIn: linkedin.com/in/hyacinthuchechi PROFESSIONAL SUMMARY Results-driven professional with experience in customer support, lead generation, and sales. Skilled at managing client relationships, resolving inquiries, and driving business growth through proactive problem-solving and strategic planning. Strong background in financial operations and administrative support, with the ability to work independently in remote environments. Highly adaptable, organized, and committed to delivering exceptional results. CORE SKILLS         Virtual Assistance (Email & Calendar Management, Data Entry, Documentation) Customer Support & Relationship Management Sales & Lead Generation Strategies Account Management & Troubleshooting Financial Operations (Accounts Receivable, Credit & Collections) Team Leadership & Training CRM Tools (HubSpot, Airtable, Freshdesk, Salesforce basics) Communication & Multitasking in Remote Environments PROFESSIONAL EXPERIENCE Direct Sales Executive (Remote/Hybrid) Ardilla Tech – Lagos, Nigeria | May 2024 – Present     Created and implemented business plans targeting high-end clients, growing the customer base and driving revenue. Provided account management and troubleshooting support to clients, ensuring satisfaction and retention. Researched industry trends, product updates, and market shifts to improve sales strategies. Built a portfolio of 60+ clients through lead sourcing, outreach, and relationship management. Accounts Receivable Specialist – Team Lead (Remote Support) Shellinks Integrated Services – Lagos, Nigeria | Sept 2022 – Oct 2023     Supervised a team of AR specialists, offering training, guidance, and performance evaluations. Developed and monitored KPIs to track financial operations and team output. Prepared and reviewed financial reports, highlighting trends and recommending process improvements. Ensured accuracy and compliance in client billing, payments, and reconciliations. Credit & Collections Officer Edmound Solutions – Lagos, Nigeria | Feb 2022 – Sept 2022     Processed payments, credits, and adjustments in line with company procedures. Managed client invoicing, account reconciliations, and dispute resolutions. Communicated with clients to resolve overdue balances and maintained positive relationships. Cold calling clients EDUCATION HND, Aviation Management Lagos Aviation and Maritime Business Academy – Lagos, Nigeria | 2015 – 2017 OND, Aviation Management Lagos Aviation and Maritime Business Academy – Lagos, Nigeria | 2013 – 2015 CERTIFICATIONS IT SUPPORT Digital Witch Support Community – 2025 VIRTUAL ASSISTANT ALX- 2024.