Uche Onwuetu

UCHE ONWUETU Front Desk & Administrative Assistant Professional Dubai, United Arab Emirates-- PROFESSIONAL SUMMARY Results-driven administrative professional with 5+ years of experience in customer service, business communications, and administrative operations. Proven expertise in telephone management, visitor coordination, and office administration with strong computer skills in Word and Excel. Demonstrated ability to maintain confidentiality, build effective business relationships with internal and external customers, and work harmoniously as part of a team. Skilled in creative problem solving, meeting tight deadlines, and providing exceptional support to managers and supervisors across diverse operational environments. KEY COMPETENCIES • Front Desk Operations & Visitor Management • Telephone Systems & Call Forwarding • Administrative Support & Office Supplies Management • Travel Arrangements & Expense Report Reconciliation • Microsoft Word & Excel (Advanced) • Customer Relationship Management • Written & Verbal Communication Skills • Confidentiality & Disciplinary Process Support • Meeting Coordination & Scheduling • Creative Problem Solving & Decision Making PROFESSIONAL EXPERIENCE Equipment Operator | Dnata/Emirates Group | Feb 2022 – Nov 2024 Administrative & Communication Support in High-Performance Environment • Managed incoming communications and coordinated with multiple departments including allocators, bay supervisors, and flight crews • Answered questions about operational procedures and provided information to various personnel and external parties • Maintained effective business relationships with internal teams and external service providers • Supported supervisors in operational processes through detailed reporting and analysis • Met tight deadlines in safety-critical environment with zero-tolerance for errors • Worked harmoniously as part of a team while maintaining objectivity and professionalism Safari Guide | Arabian Adventures (Dnata/Emirates Group) | Jan 2019 – Jan 2022 Customer Service & Administrative Coordination • Welcomed on-site visitors, determined nature of business, and provided comprehensive information services • Answered incoming telephone calls and inquiries from international clients • Coordinated scheduling requests for group tours and customized experiences • Prepared travel itineraries and meeting agendas for guest activities • Established and maintained effective business relationships with external customers resulting in repeat bookings • Created communication correspondences including pre-tour briefings and follow-up materials • Managed administrative tasks including logistics coordination and guest accommodation requirements Direct Sales Executive | Sterling Bank PLC | Mar 2013 – Dec 2013 Administrative Support & Customer Relations • Composed letters and business communications including client proposals and follow-up correspondence • Maintained office supplies and administrative documentation systems • Supported managers in attendance and compliance processes through policy research • Established communication correspondences with regional organizations and external partners • Built and managed customer relationships through strategic communication and follow-up • Met tight targets and deadlines while maintaining high standards of customer service Statistical Assistant | Government of Abia State | Aug 2009 – Mar 2012 Data Management & Administrative Operations • Created and established reports for Budget, Planning, Research & Statistics department • Maintained confidentiality while handling sensitive government information and policy documents • Supported managers and supervisors in policy planning through comprehensive data analysis • Managed administrative tasks including documentation, verification, and statistical compilation • Worked effectively as part of a team with various government departments and external agencies EDUCATION & CERTIFICATIONS Diploma in Ground Handling (Y90) | Edith Cowan University, Australia |- Safari Drivers Guide Award (SDGA) | Dubai College of Tourism, UAE | 2019 Bachelor of Science in Banking & Finance | Abia State University, Nigeria |- TECHNICAL SKILLS • Strong Computer Skills: Microsoft Word, Excel (Advanced), PowerPoint • Communication Systems: Multi-line telephone systems, voice mail management, email platforms • Administrative Software: CRM systems, scheduling applications, travel booking platforms • Office Equipment: Printers, scanners, fax machines, office supply inventory systems • Language Skills: Fully fluent in English (Written & Verbal) KEY ACHIEVEMENTS ✓ 5+ years of customer service excellence across aviation, tourism, and financial services ✓ Proven track record of maintaining confidentiality in sensitive operational environments ✓ Strong analytical abilities demonstrated through data-driven reporting and process improvement ✓ Flexible schedule management with ability to work various hours as required ✓ Cultural competency working effectively with diverse, international clientele ✓ Zero-error performance maintained in high-pressure, deadline-driven environments ADDITIONAL QUALIFICATIONS • Deep understanding of customer service metrics and relationship management principles • Excellent analytical abilities to identify process improvements and operational efficiencies • Creative and strategic thinking with capability to propose innovative solutions for operational challenges • Strong communication and collaboration skills across all levels of organization • Ability to work harmoniously and effectively as part of a work team • Proven ability to maintain objectivity and confidentiality in all professional interactions Available for immediate start • Committed to full-time engagement • Ready to support Info Arab Media's administrative operations and contribute to team success