Profile
IHEZUE
UCHE KELECHI
CUSTOMER SERVICE EXECUTIVE
A proactive and highly resourceful individual with a well-earned reputation
for delivering unequal service in work practices and according to specifications.
Well versed in the vicinity of Customer Service, Sales, Technical Support and
Administrative Procedures with the ability to grasp new concepts swiftly and
adapt to changing business needs. Displays confidence in roles that require high
level of diligence, strong team work and thrives in highly challenging working
environments.
Work Experience
Personal Information
Sex: Male
Date of Birth: April 28th, 1984
Languages: English, Igbo
+234 --BLOCK 26, FLAT 1, MEDIUM HOUSING
ESTATE, OGBA, IKEJA, LAGOS.
Education
2010
HND – Computer Science (Upper Credit)
LAGOS CITY POLYTECHNIC – IKEJA, LAGOS
1994
West African Senior School Certificate (WASSC)
ADEBAYO MOKUOLU COLLEGE – OGBA, IKEJA, LAGOS
SMILE COMMUNICATIONS NIGERIA LTD – Victoria Island, Lagos
September 2015 – Present
Retail Team Lead (Customer Service Executive/Sales)
• Liaise effectively with a diverse client base and provide the best possible training to
enhance staff knowledge base and ensure customer satisfaction
• Oversee schedule, payroll, bookkeeping, and policy guidelines to ensure
implementation and adherence
• Maintain keen focus on customer-centric priorities, ensuring top-notch levels of
customer service and support to spark high rates of retention and referral business
• Create schedules for team members to follow, delegate tasks and set achievable
deadlines
• Oversee the day to day operations of the sales/retail floor and provide support in
handling irate or difficult-to-please customers
• Ascertain that all team members are well-equipped on customer relation techniques and
strategies aimed at achieving sales targets
• Train personnel to greet customers in a friendly and warm manner by providing tips and
modeling exemplary behavior
KEY ACCOMPLISHMENTS
• Set and met performance targets for speed, efficiency and quality service
• Involved in analyzing operation concepts, which resulted in standardized planning that
reduced costs and wastes
• Effectively handled complex and escalated customer service challenges from staff and
follow up on aggrieved customer until satisfaction is achieved to prevent loss of
patronage
• Provided helpful information to support decisions and help manage staff performance
efficiently
• Secured a zero fatality and incident safety record
Interests
MANSARD INSURANCE PLC – Surulere, Lagos
•
•
•
Watching football
Reading books
Playing scrabble
Referee
• Available upon request
February 2014 – August 2015
Senior Sales Executive
•
•
•
•
•
Marketed insurance policies to individuals and corporate organisation
Carried out periodic recruitment and training of Direct Sales Associates
Dealt with Brokers and Corporate Partners as well as identified area of risk exposure
Generated leads and follow up on them to gain business opportunities
Interviewed clients to determine their insurance needs and provided them with
coverage options
• Determined what types of insurance plans will suit clients, in accordance to their specific
financial backgrounds
KEY ACCOMPLISHMENTS
• Created a set of “needs assessment” checklist, resulting in increased efficiency in
assessing clients’ insurance requirements
• Commended for ensuring consistent adherence to proper protocols and procedures
according to the standards of practice of the organization
IHEZUE
Training & Certification
UCHE KELECHI
CUSTOMER SERVICE EXECUTIVE
• Customer Service Professional (Employme.ng [E-Learning
Centre] Lekki (2017)
• Customer Service Associate (CLOUD17 Solutions, Allen
Avenue, Lagos) (2014)
Work Experience
• Certified Onshore-Offshore Health, Safety & Environment
(QHSE) Level 2 & 3 Joint Professionals Training Support
International – Ikeja, Lagos (2011)
Skills/Competencies
LINK SOFT COMMUNICATIONS SYSTEMS LTD – Dolphin Estate, Ikoyi, Lagos
February 2013 – January 2014
Shift Controller
• Handled quality control and ensured shift operational goals
• Ensured smooth production operation during shift
• Advised and provided information and instructions on occupational
health and safety
• Encouraged safety awareness and promoted safety amongst personnel
• Ensured compliance with correct use of Personal Protective Equipment
(PPE) in the work area
• Microsoft Office Suite
• Communication Skill
• System Administration
• Network Administration
• Operating System
• Polite
KEY ACCOMPLISHMENTS
• Accurately completed assignments and general duties which increased
overall efficiency by 40%
• Earned reputation for consistency and timely delivery of work under
minimal supervision
• Developed ability to successfully work in a team
NOVATECH SOLUTIONS – Warri, Delta State
• Innovative
• Resourceful
• Customer Service
• Data Entry Skill
• Presentation Skill
April 2012 – December 2012
Computer Instructor
• Relationship Skill
• Planned the course content and sequence of instruction for computer
learners
• Tailored instructional methods to the needs of individual users
• Prepared educational materials for use in classrooms at the request of-
employer;
clients
First
Leaving of
Certificate
• Maintenance
andSchool
management
computer equipment
• Self-Motivated
UNIVERSITY PRIMARY SCHOOL ENUGU CAMPUS
MINISTRY OF AGRICULTURE – Oke Mosan, Abeokuta, Ogun State
March 2011 – February 2012
Admin Officer 1 (NYSC – Primary Assignment)
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•
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•
Generated
database
• Public
speaking of staff information in the ministry
Participated
in
technical meetings/sessions
• Baking/confectionaries
• Dress
Prepared
andmaking
sent reports using Microsoft Word processing package
Hair making
Carried• out
file cataloguing
• Cooking
• Dancing
Available on request
• Time Management
• Target Oriented
• Team Player
• Leadership Abilities
