Ubah Somtochukwu Scholastica

With over 4yrs of experience in customer service, I have developed a deep understanding of what it takes to provide an exceptional customer experience. I have honed my skills in customer support, administrative support, data entry, customer onboarding and technical support, across various industries such as information technology, telecommunications, and software as a service. I am skilled in providing personalized, friendly, and helpful service to customers, and have expertise in upselling and cross-selling, and proficiency with various customer support systems. My previous clients have recognized my positive attitude and drive, and I am committed to creating a world-class customer experience through critical thinking, active listening, and empathy.

My services include: Email, phone, and chat support, customer onboarding, lifecycle management, churn reduction, sales support, technical troubleshooting, and community engagement.

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🗣️ Fluent English speaker with clear accent

⏰ Available in All Time Zones

🔍 Exceptional awareness to detail while handling numerous tasks

🤝 On time and unfailingly dedicated

🧐 Adept in a wide range of tools, and quick to grasp new ones

🚀 Capable of learning product knowledge and processes quickly

😊 Elevated emotional intelligence interacting with clients and teammates

🏘️ Experienced in real estate wholesaling; sourcing deals and building investor relationships

🌐 Skilled community manager, fostering engagement and growth in online groups

🤝 Strong collaborator between cross-functional teams to drive business success

📈 Focused on reducing churn, improving retention, and creating loyal customer communities

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