Tyrone Sorilla Guillergan

TYRONE GUILLERGAN Virtual Assistant - Address Bgry. Nabitasan, LaPaz, Iloilo City Phone - Highly organized and dependable professional with a proven track record of successfully managing multiple priorities. Demonstrated willingness to take on additional responsibilities to contribute to team success and achieve collective goals. Skills Customer service Microsoft office Data entry Attention to detail Calendar management Problem-solving Task prioritization CRM management Video editing Database maintenance Spreadsheet management Report Automation Scheduling Work History ❖ Virtual Assistant, Denver Evolution Mar 2024 — Current Remote Responsible for taking care of the client's daily task involving social media management, website development and management, and other administrative tasks. ❖ Service Delivery Manager, P2 Support Apr 2024 — Mar 2025 Remote Managed and created caregiver schedules, clock-in monitoring, and profile update. Also managed EVV forms of caregivers for missed clock-in/clock-out. ❖ Reporting and Analytics Manager, Nearsol PH Jun 2019 — Jan 2021 Iloilo City, Philippines Responsible for handling a team of reporting and business analysts to develop and automate tasks for workforce and operations. Ensures that metrics are met by operations. ❖ Workforce Supervisor, IQOR Ilo Mar 2017 — Jun 2019 Iloilo City, Philippines Responsible for optimizing the immediate performance of a team or operation. This role involves continuous monitoring of various metrics such as call volumes, agent availability, and service levels. ❖ Real-Time Analyst, SPI Global Iloilo May 2011 — Mar 2017 Iloilo City, Philippines Responsible for optimizing the immediate performance of a team or operation. This role involves continuous monitoring of various metrics such as call volumes, agent availability, and service levels. ❖ Executive Virtual Assistant, MYVA Team May 2011 — Mar 2017 Remote Responsible for taking care of the client’s daily task involving social media management, website development and management, and other administrative tasks. ❖ Customer Service Representative, SPI Global Iloilo Mar 2007 — May 2011 Iloilo City, Philippines Handled calls from customers asking for price quotations, availability of TV channels and responsible for assisting customers with technical issues with their cable service. Education Bachelor of Science, Computer Science, University of San Agustin, Iloilo City, Philippines 2002 — 2007 Completed project of computer-aided tutorial in learning the English language for pre-schoolers.