Tyler Mason

Tyler Mason 10324 Savannah Ct Independence, KY 41051-CAREER OBJECTIVE Focused professional with 5 years of experience and a proven knowledge of conflict resolution, customer communications, and customer needs assessment. Aiming to leverage my skills to successfully fill the Social Media Manager role at your company. Professional Experience BARNES AND NOBLE, Florence, KY Bookseller/ Customer Service Representative, Jan 2014- Present Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints Check to ensure that appropriate changes were made to resolve customers’ problems. Determine charges for services requested, collected deposits or payments, or arrange for billing. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. SWEET FROG ENTERPRISES, LLC, Los Angeles, CA Social Media Strategist (Remote), May 2015- May 2017 Collect and analyze sales data, using web traffic metrics such as page visits, transaction size, link popularity, click-through rates, and cost-per-click. Conduct online marketing initiatives, such as paid ad placement, affiliate programs, sponsorship programs, email promotions, or viral marketing campaigns on social media Web sites. Optimize Web site exposure by analyzing search engine patterns to direct online placement of keywords or other content Education Northern Kentucky University Highland Heights, KY B.A Political Science (Dec 2016) Additional skills Technology- ability to type 80 words per minute Management- ability to adapt to any situation Time Management- Ability to meet deadlines, and multi-task Credentials and licenses Certified ESL teacher references References available upon request