I'm a results-driven executive leader with over 15 years of transformative success in crafting and implementing innovative strategies. I drive business results through a holistic approach to people, processes, and technology. I am your Operations Guru, with a proven track record in sales operations, streamlined processes, employee training and development, and a specialty in Contact Center Operations.
🎯Key Highlights:
Proven Leadership: I have a track record of driving results and excelling in building and leading high-performing teams.
Agile Project and Product Leadership: My skills extend to agile project and product leadership, steering cross-functional teams toward success in dynamic environments.
Passionate Employee Advocate: I am more than a leader; I'm a passionate advocate for employees, adept at motivation, promoting accountability, and driving high levels of engagement.
💼Key Expertise:
Sales Operations Excellence: I optimize processes and drive results strategically.
Contact Center Specialist: Experienced in CcaaS implementations, enhancing customer experiences, and KPI development.
RFP Selection: Expert guidance in selecting the right partners through the RFP process.
Holistic Approach: Aligning people, processes, and tech for business success.
Employee Training: Implementing robust programs for skill enhancement.
💡Why Choose Me?
Strategic Leadership: Navigating businesses strategically for success.
Innovative Solutions: Thriving on creative problem-solving and tech integration.
Clear Communication: Ensuring clarity in conveying vision, values, and strategies.
People-Centric Focus: Fostering positive work cultures that boost engagement.
If you seek an Operations or Contact Center Specialist, adept in sales operations, CcaaS implementations, RFP selections, and employee growth, let's collaborate. I would love to serve your organization.