Tyreeyana Herrera Otkins
208 Jason Drive, Unit A, Copperas Cove, TX 76522 •- •-
Administrative Assistant
Thank you for reviewing my resume. I'm searching for an administrative position that best suits my skills. I am open to part-time and full-time positions!
WORK EXPERIENCE
Freelance Anime Analyst
Animeoshi • Remote USA • 01/2026- Current
In this position, I watch anime of different genres and create verification questions to ensure that each review submitted is true and without major spoilers. I’m appreciated for my quality submissions and for completing all the anime assigned to me within the allotted time. Another part of my position is to report bugs in the submission portal as well as report animes on the list that have not been released yet.
Customer Experience Agent
Rent The Runway • Remote USA • 10/2023 - 01/2026
Rent The Runway is an online closet that people can rent for both one-time events and monthly shipments sourced in Secaucus, New Jersey. After being recognized for my outstanding customer service skills, I was transferred to make outbound calls to survey feedback and inquiries with those who have cancelled their membership previously. From there, I would enter the data for our Executives to review. I was at a point where my growth plateaued, and I wanted my next steps in my career to be more intentional. When I requested to grow with them, I was let go due to restructuring.
Administrative Assistant
All Around Services • Killeen • 08/2022 - 10/2023
All Around Services is a third-party cable and fiber installation company for internet providers sourced in Killeen, Texas. I've worked here as an executive administrator and dispatcher, handling inbound and outbound calls from potential customers, executives, and employees. My flexibility on learning new software such as Broadband and Penguin is what made me a valuable asset to the team. I was appreciated for my reliability to cover executive meetings and organizing files.
Temporary Virtual Assistant
Time ETC • Remote US • 01/2021 - 08/2022
Time ETC is a Virtual Assistant Company that is based in Birmingham, England. I assisted many executives and CEOs of nonprofit organizations as a remote virtual administrator. My greatest highlight and achievement in this position was working alongside STEM Advocate and Aerospace Engineer Sydney Hamilton. I had phone calls with her once a week for gameplans on social media management, researching, and scheduling. My favorite project was making surveys for her Women in STEM summer camp program to help young girls get inspired and encouraged to join STEM!
Tyreeyana Herrera Otkins
208 Jason Drive, Unit A, Copperas Cove, TX 76522 •- •-
EDUCATION
Texas Wesleyan University
Attended 2 years at Texas Wesleyan University as a Mass Communications major. I was awarded The Guardian of the Golden Shears Award for being the most influential student in the fall semester of 2018.
Bachelor's in Mass Communication • Fort Worth, TX • 08/2018 - 01/2020
Dr. Ralph H. Poteet High School
Graduated High School with a GPA that was in the top 20% of my class. Carried a STEM and Arts and Humanities Endorsement as well.
High School Diploma • Mesquite, TX • 08/2014 - 04/2018
SKILLS
● Google Workspace
● Microsoft Office 365
● Typing Speed of 43 WPM
● Slack
● Zoom
● Trello
● Gladly
● Kustomer
● OneCRM
