Twinkle Tuplano

TWINKLE SOTELO TUPLANO Home Address: 179 San Miguel Phase 1 Brgy. Fortune, Marikina City Mobile Number: - Email Address:- Career Objective: To acquire a position that would allow me to improve my potential, skills, knowledge and other capabilities to the fullest, become socially responsible and at the same time, contribute my skills and talents to society. Professional Strength: ● ● ● ● ● ● ● ● Quick learner and ability to work under pressure Possess good management and organizational skills Ability to work as part of team Good motivator, enthusiastic and open to learn new ideas Sound knowledge of recognizing and analyzing information problems Ability to handle multiple task Can utilize available resource efficiently Responsible and hardworking Work Experiences: House Solutions LLC / Maryland Properties Remote Assistant Property Manager  Lead generation  Bookkeeping (Entering the companies expenses and the tenants payments into the CRM (Buildium)  Admin / Office tasks  Handling queries of tenants through sending them letters.  Drafting leasing agreements, letters to tenants.  Setting up the tenants information into the CRM  Renewing rental license through the City portal. 4dayFlip Marketing Appointment Setter  Cold Calling for leads (120-200 calls / day)  Setting up an appointment for the customer that is interested on Car Insurance  Text and email blast  Phone follow-up CarSkil Whealcorp Appointment Setter  Cold calling for leads (120 calls / day)  Setting up an appointment for the customer that is interested in vehicles  Text and email blast  Inbound and outbound cold calling VXI Global Holdings Inc. B. V. Technical Support ● ● ● ● ● ● ● ● Troubleshooting for internet and phone service Handling basic payment Handling basic email set up for different devices Handle customer inquiries Work with the support team to ensure service level requirements are exceeded. Adhere to latest training and support standards and procedures. Answer calls in a prompt and courteous manner. Escalation and follow-up of cases requiring further action for completion Telus International Philippines Inc. Customer Service Associate II ● Handling payments issue ● Filing disputes ● Reversing payments ● Releasing funds ● Answer calls in a prompt and courteous manner. ● Escalation and follow-up of cases requiring further action for completion. ● Handle client inquiries by phone or e-mail support ● Work with the support team to ensure service level requirements are exceeded. ● Adhere to latest training and support standards and procedures. ● Soft Selling on the services provided by the Company. Convergys Philippines Inc. Customer Service Associate II ● Handling payments issue ● Filing disputes ● Reversing payments ● Releasing funds ● Answer calls in a prompt and courteous manner. ● Escalation and follow-up of cases requiring further action for completion. ● Handle client inquiries by phone or e-mail support ● Work with the support team to ensure service level requirements are exceeded. ● Adhere to latest training and support standards and procedures. Expert Global Solutions Inc. Customer Service Representative ● Making an appointment ● Taking message for the offices ● Courtesy call for emergency matter ● Answer calls in a prompt and courteous manner. ● Sending email, text and page the Emergency contact person ● Providing the schedule of clinic and office hours ● Transferring calls to offices