Twinkle Madan

TWINKLE MADAN DUBAI • - •-• linkedin.com/in/twinklemadan SUMMARY • Results-driven IT Professional with 8 years of expertise in software quality assurance, manual and automation testing,supported by an ISTQB certification. • Achieved a 95% satisfaction rate in delivering high-quality projects across diverse sectors, including KYC, Banking, Insurance,and Healthcare. • Specialized in Business Analysis and Process Design, coupled with robust software testing capabilities and effective client sign-off Skills • Proficient in Agile, Scrum, and Waterfall methodologies, with a strong track record of fostering cross-functional collaboration and Maintaining high standards throughout the SDLC. • Committed to on-time project delivery and exceeding stakeholder expectations through strategic test management and Coordination. PROFESSIONAL EXPERIENCE TMF Group, India (Remote) | Oct 2023 – Feb 2025 Sr. Test Coordinator ● Coordinated task allocation and testing within the team, overcoming time zone challenges to foster collaboration and achieve a 20% reduction in delivery time while maintaining high quality. ● Mentored junior testers in collaborative sessions on the bug lifecycle and integration testing, providing guidance on writing Effective test cases. This initiative improved team performance and increased testing effectiveness by 30% across multiple projects ● Facilitated Agile ceremonies such as daily stand-ups, sprint planning, and retrospective meetings while developing project timelines To ensure on-time delivery. ● Created detailed test scenarios and test cases while conducting User Acceptance Testing (UAT) and Production Testing, leading to a 40% reduction in reported bugs and a 95% pass rate on first-round tests. ● Successfully managed user acceptance testing and production phases, securing 100% client sign-offs and ensuring that all Deliverables met stringent standards. ● Led the Go/No-Go decision-making process by evaluating all critical project milestones, ensuring successful completion. ● Designed and tested legal templates for global entities using the Viewpoint application, tailored to meet client requirements. ● Successfully managed user acceptance testing and production phases, securing 100% client sign-offs and ensuring that all Deliverbles met stringent standards. ● Developed expertise in Global Entity Management (GEM), Know Your Customer (KYC), and Anti-Money Laundering (AML) Doains. ● Executed integration testing to ensure seamless functionality between GEM components and external systems, contributing to Cohesive and improved user experience Capgemini, Pune, IN | Oct 2018 – March 2020 Consultant ● Validated DICOM image workflows including transmission, storage, retrieval, and rendering of radiology data across PACS Components such as Isite and IntelliSpace Enterprise (ISE) ● Executed functional, integration, and regression testing for imaging workflows including CT, MRI, and X-ray modalities. ● Collaborated with QA and developers to define test scenarios and write test cases for Windows and web apps. ● Ensured proper configuration of access roles and audit mechanisms to meet healthcare compliance standards (HIPAA, HL7). ● Identified test cases for automation and coordinated with automation testers to perform high-level validation of end-to-end Work flows using tools like Selenium. ● Conducted API testing for back-end imaging services and validated end-to-end system behavior using Postman. ● Reported and tracked defects using JIRA, ensuring closure through effective communication with development and QA Automation teams. Axis Technical Group, Pune, IN | Jan 2017 – Jan 2018 Sr. QA Engineer ● ● ● ● Co-ordinate with the customers, product owners to finalize and prioritize requirements and ensure sprint deliverables. Responsible for end-to-end delivery of product development and management activities in Agile Methodology. Conducted UAT demo sessions and trained business users to execute end-to-end scenarios and procure sign offs. Provided support during business user acceptance testing and product releases into the production environment, as well as Post-production support. ● Implemented testing processes in projects and suggested changes and enhancements to ensure high-quality delivery and improve Productivity. ● Contributed to test execution for web-based applications and mobile testing on Android and iOS devices. QA Engineer | May 2014 – Jan 2017 ● Conducted end-to-end workflow mobile testing on iOS and Android devices and web application testing for personal banking Applications. ● Performed Functional, Integration, and Regression Testing in different environments (SIT, UAT, Production). ● Developed traceability documentation to assist in investigating faults and defects. ● Tested APIs using POSTMAN and REST. ● Conducted POCs for automation testing using HP QuickTest Professional (QTP). EDUCATION Pune University, Pune, IN | 2014 Master’s in Business Administration Mind Scripts, Pune, IN| 2012 Diploma in Software Testing Pune University, Pune, IN| 2012 Bachelor’s in Computer Application SKILLS & TOOLS • Testing & QA: Agile /Scrum Project Management, Requirement Analysis, Test Planning, Functional Testing, UAT, Mobile Testing , Defect Triage, RTM, API Testing - REST APIs, SOAP UI, Postman. • Healthcare/Medical QA: PACS, DICOM, HL7 (basic), HIPAA (basic), Hanging Protocols, Medical Imaging • Tools : JIRA, Confluence, Selenium (basic),HP QTP/UFT, ALM, Zephyr, MTM, TFS, Bugzilla,Issue View, Rally. • Other : SQL, PL/SQL, Microsoft Office Suit, Azure DevOps, C++/C#, Team Coordination, Strategic Planning Certifications : ISTQB (Aug-2012)