Twinkle Arcilla

Detail-oriented and dependable Virtual Administrative Assistant with over 3

years of experience supporting a US-based broker-dealer. Skilled in handling

back-office operations, investment reporting, KYC/AML verification, client

correspondence, managing sensitive financial data, and providing excellent

client experiences across multiple platforms.

Experienced Customer Service Representative with 6 years of delivering

exceptional support in both voice and non-voice roles. Provided inbound

customer service for SiriusXM (US satellite radio) via phone and technical

support for Samsung Australia via email and live chat. Known for resolving

customer concerns efficiently, maintaining a professional tone across all

communication channels, and consistently meeting KPIs for customer

satisfaction, response time, and issue resolution.

Passionate and patient English Tutor with experience teaching Korean

students of various ages and proficiency levels for 5 years. Skilled in

delivering engaging one-on-one or group online classes focused on

conversation, grammar, pronunciation, and exam preparation. Culturally

aware and adaptive, ensuring a positive and encouraging learning

environment for Korean learners. Familiar with various online platforms and

teaching materials tailored for ESL instruction.