Twikirize Ritah

CURRICULUM VITAE 1. PERSONAL DATA Name: Twikirize Ritah Contact address: -/- Email address:-Gender: Female Nationality: Ugandan Date of birth: 23rd June 1989 PERSONAL PROFILE :I am a creative, focused, reliable, flexible and enthusiastic person with high integrity, strong leadership skills, good communication and interpersonal skills, competent and self-motivated team work with continuous willingness to serve, learn and achieve result under minimum supervision within a changing environment. I am well equipped with a lot of practical computer knowledge. 2. ACADEMIC QAULIFICATIONS DURATION (month/year) INSTITUTION AWARD- Kyambogo University Kampala-Uganda Bachelor’s degree in Computing and Information Technology May 2012-June 2012 ICT LABS NTINDA CERTIFICATE IN SYSTEMS ADMIN AND WIRELESS NETWORKS- Buddo Secondary School Uganda Advanced Certificate of Education (UACE- Bishop Kivengere Girls Secondary School Uganda Certificate Of Education(UCE) 3. PROFESSIONAL SKILLS/EXPERTISE I. Excellent communication and interpersonal skills. II. Good customer care and high degree of confidentiality. III. Time management is the key driver in me. IV. High motivation. Ability to extend hours of work. V. Ability to work independently and high integrity. VI. Leadership skills, team work and multitasking ability. VII. Entrepreneurship and research skills. COMPUTER SKILLS Well conversant with MICROSOFT Office (word, excel, access, power point, internet) and Computer skills databases, computer repair and maintenance, installing of software programs, networking. 4. RELEVANT WORK EXPERIENCE Company: UGANDA YOUTH NETWORK (Uyonet) Period: September 2016-CURRENT Position: IT Assistant I. Provides Management of web pages focusing on achievement of the following results: Performs SharePoint web application, troubleshooting, keeps the website operating by following operating instructions, troubleshooting maintaining, performing preventive maintenance and calling for repairs. Add, deletes and edits the website pages and more II. Provides Network Administration and Security focusing on achievement of the following Assists with the implementation of network projects and review of network Configuration to ensure maximum efficiency and optimal usage of resources. Supports the management of network backup and security enforcement. Assists with the implementation of new and emerging technologies for voice, video, and data integration; III. Provides Service Installation and Support focusing on achievement of the following results: Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, Designs a newsletter and publications of the organization by using programs such as Adobe In-Design, Illustrator and Photoshop. IV. Diagnoses and resolves any hardware, software, or connectivity problem with minimum. Provides basic training to staff on the use of standard systems and software applications; V. Provides Server Operations and Administration, focusing on the following results. Installs, configures, tests and deploys server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Linux, Lotus Notes, Database systems, Internet Web software, firewall, Domain Name Server (DNS), and a security software. Performs administration, operation, technical support, and monitoring of server systems. Implements backups of servers following standard backup procedures; VI. Maintains the documentation of server systems, pertinent to operations and system administration; VII. Teamwork VIII. Planning, Organizing and Multi-Tasking Company: MCASH UGANDA LIMITED Period: AUGUST 2014-OCTOBER 2016 Position: Customer Care assistant/IT Support assistant RESPONSIBILITIES I. Field technical management that is field tech-trainings, field tech-activations and field tech support. II. Technical support management that is agent and all system users and computers plus laptops. III. NFC Card designing for clients and ATM cards storage and distribution to clients that own them. IV. Application management that is testing apps, deployment, support, user training and configuration. V. In charge of all agent and client support through attending to queries on phone, emails and in office. VI. In charge of procurement and requisition of office stationary and requirements. VII. In charge of minute noting down Company: GO TV KAMPALA Period: JULY 2014-JULY 2014 Position: Technician I. Providing end-user support to clients on phone, work etc. II. Fixing technical equipment like decoders, cables for clients. III. Maintaining and installation of equipment. IV. Upkeep, configuration and reliable operation Company: CENTENARY BANK NAKIVUBO BRANCH Period: June 2013-July 2013 Position: IT INTERN RESPONSIBILITIES VIII. Responsible for IT supervision IX. Worked as a banking officer mainly dealing with deposit and withdraw of cash. X. Worked as a credit officer. XI. Maintaining and installing new software on computers. Company: THE ICT LABS NTINDA Period: JUNE 2012-AUGUST 2012 Position: IT INTERN RESPONSIBILITIES V. Maintain user access administration.. VI. Maintaining Web server services like Apache. VII. Data integrity. VIII. Upkeep, configuration and reliable operation Company: ORCA UGANDA Period: August 2013-Janaury 2014 Position: Sales Executive RESPONSIBILITIES I. Responsible for attending to clients. II. Responsible for selling products to clients. III. Responsible for identifying market for products 5. OTHER RELEVANT SUPPORTING INFORMATION I believe my strong technical experience and education will make me a very competitive candidate for this position. The key strengths I possess in this position include; I strive for continued excellence. I provide exceptional customer service. I also have experience in learning and excelling at new projects. 6. HOBBIES I. Watching movies II. Making friends III. Travelling IV. Reading Novels 7. LANGUAGES KNOWN English, Luganda, Runyankole, Rukiga and Rutoro 8. REFEREES MAXIMUM (3) AND DAY TIME TELEPHONE CONTACT I. MR ABDU SEKALALA MANAGER - ENTERPRISE BUSINESS SOLUTIONS MCASH UGANDA LIMITED- II. PAUL MUGABI CHIEF TECHNICAL OFFICER MCASH UGANDA LIMITED- III. MR DIXON KATTO SYSTEM ANALYST STANBIC BANK UGANDA- DECLARATION I declare that all the information in this CV is true to the best of my knowledge. TwikirizeRitah TWIKIRIZE RITAH