Tw Nikki Rose M. Delas Llagas

I am a highly motivated and results-driven professional with extensive experience in appointment setting, client engagement, and lead generation. Over the years, I have developed and refined these skills while working with reputable companies like Twice as Nice Recruiting and Achieve Test Prep. These roles allowed me to thrive in remote work environments, managing tasks across multiple time zones and consistently exceeding performance targets.

As an appointment setter for Twice as Nice Recruiting, I specialized in understanding client needs, building meaningful connections, and presenting tailored solutions to meet hiring objectives. I excelled at identifying decision-makers, overcoming objections, and navigating complex conversations with professionalism and confidence. My ability to establish trust and foster strong relationships resulted in long-term partnerships with clients and candidates. I consistently exceeded quotas and ensured the highest level of satisfaction in every interaction.

At Achieve Test Prep, I focused on guiding prospective clients through their decision-making journey. By leveraging my interpersonal skills and active listening, I identified their educational goals and aligned them with the company’s offerings. My role required empathy, attention to detail, and the ability to provide actionable solutions that addressed client pain points. I ensured a seamless and personalized experience, contributing to increased enrollment rates and strengthening the company’s reputation for excellence.

I am proficient in using CRM tools such as Hubstaff, Salesforce, and other custom systems to manage leads, track performance, and optimize workflows. My organizational skills and ability to balance competing priorities enable me to maintain high standards of quality and efficiency, even in fast-paced environments. I am known for my excellent communication skills, both verbal and written, which I tailor to diverse audiences to ensure clarity and impact.

In addition to my professional career, I am an entrepreneur managing my own milk tea shop. This venture has provided me with hands-on experience in customer service, inventory management, and operational efficiency. It has also enhanced my strategic thinking, problem-solving abilities, and resource management skills.

I am deeply passionate about delivering results, solving challenges, and contributing to the success of the teams and organizations I work with. My dedication to excellence and continuous improvement ensures that I consistently meet and exceed expectations, making a meaningful impact in every role I undertake.